Salary: Starting from £18,426 to £21,166 p.a. (Grade 2/3)
Hours: 37 hours per week
Place of Work: Portland House, Worthing
Closing date: 01 September 2019
Interviews: Week commencing 09 September 2019
We are looking for someone who is enthusiastic and self-motivated to help provide a first class service to our customers. To ensure that claims for Housing Benefit and Council Tax Support are processed promptly and accurately in accordance with prevailing legislation, litigation, guidance, best practice and local policy. You must be numerate, literate, and have good IT skills. Experience of working in a busy Benefits or customer service environment as part of a team is preferable, together with the ability to work to deadlines and to communicate confidently with customers and colleagues.
You will ensure that customers have supplied supporting documents with their Housing Benefit and Council Tax Support claims to enable entitlement to be calculated, contacting customers both in writing and by telephone where further information is needed.
Previous experience of administering claims for Housing Benefit and Council Tax Support would be advantageous, although full training will be provided.
Benefits of working for Adur & Worthing Councils
Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees
· Flexible Working Policy
· Generous leave entitlement; a minimum of 25 days + Bank Holidays
· Local Government Pension Scheme
· Training & development
· Childcare subsidy
· Occupational Health
· Employee Assistance Programme (EAP)
· Eyesight tests
· Massage and Reflexology
· Staff discounts and offers
· Leisure centre membership discounts and offers
· Worthing Theatres discounts and offers
· Staff Social Club
Adur and Worthing councils have a commitment to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Adur District and Worthing Borough Councils are equal opportunities employers and encourages applications from people with disabilities, ethnic minorities, people of any religion or belief or sexual orientation and job sharers. Childcare subsidy is payable in appropriate cases. Work base location is indicated, however you may be asked to work at any such place within the Adur District and Worthing Borough Council Service’s area as required.
As part of Adur & Worthing Council’s ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process, without prior notice if a suitable redeployee (internal employee at risk of redundancy) is identified.
How to apply
In order to apply for this vacancy please use the Apply Online link below. No CVs or agency applications accepted.
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