East Devon is independently recognised as an outstanding place and so it follows that its council must also strive to be outstanding. Everything we do is aimed at ensuring that East Devon is a place that people want to live in, work in, visit and enjoy. Our ambition is to be an outstanding council which works together with local people to create great value services and an outstanding community, economy and environment for East Devon, now and for future generations.
About the role
We have an exciting opportunity to join our Revenues and Benefits service. Taking a lead role in day to day management and development of a team of officers with varied but complimentary roles, you will be responsible for supporting them to maximise income collection whilst minimising fraud and error for the Council.
In this key and innovative position, you will be responsible for delivering a joined up corporate counter fraud and compliance service that focusses on compliance techniques on targeted areas of high risk fraud and error whilst also managing, developing and strengthening the delivery of Business Rates and Sundry Debtor billing and recovery. You will have a passion for identifying and pursuing opportunities to establish new, improved and innovative service delivery models which will be supported by strong analytical evidence and use of new technology methods where appropriate.
With a successful track record of managing a revenues team, change management, and high level network engagement, you will also be IRRV (or equivalent) qualified or have significant relevant experience of debt recovery and fraud detection. You will be committed to driving tasks and projects forward to completion, developing and taking team members with you and gaining consensus from those affected by actions and decisions.
You will have demonstrable experience in reviewing business processes which maximise resource, eliminate waste and introduce new and innovative ways of working. You will have strong analytical skills which enable effective data analysis and able to make use of technology to improve service delivery.
Excellent communication and interpersonal skills with the ability to evaluate the effectiveness of two way communication and adapt your approach accordingly are essential to the success of this role. You will need to be able to build relationships with a wide range of people, work collaboratively and motive, influence and drive positivity with others. You will need a valid driving licence to be able to travel throughout the district and beyond (reasonable adjustments may be possible according to the Equality Act).
To apply online, please visit www.eastdevon.gov.uk/jobs. For an informal discussion, please contact Libby Jarrett, Service Lead - Revenues and Benefits on 07875 285908 or email firstname.lastname@example.org
Closing date: 13 October 2019. Interviews will be held during week commencing 28 October 2019
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