Revenues Advisor – Milton Keynes Council
This role will give experienced candidates currently working within Revenues and Benefits the opportunity to diversify their current knowledge and experience across the wider Service.
We are looking for candidates to join our award winning Revenues team, who have a minimum of 12 months billing and collection experience, and who can demonstrate high standards of quality and output in their work.
Our Service supports some of the most vulnerable people in our community and we would expect all candidates to be able to demonstrate an outstanding commitment to customer service, including through written correspondence, over the telephone and face to face.
The Service is due to see a considerable amount of change over the next 12-24 months and we are looking for staff who will be both flexible and adaptable to the needs of the Service and our customers. This may also include cross site working with our partners in LGSS.
We may be able to offer flexible working arrangements, including homeworking, which may be considered after demonstrating and maintaining consistently high standards and in consideration of the service needs
Deal with customers to conclusion by telephone, post or face to face to answer queries relating to Council Tax/Business Rates
To update the Council Tax/Business Rates system so that records are accurate and up to date
Provide support to the Team Leaders when necessary so that the key performance indicators are met and targets achieved
Make enquiries with internal and external customers to establish liability for Council Tax and Business Rates accounts
Occasionally assist with customer enquiries at the Magistrates Court in order that customer queries may be resolved, where possible, prior to the court hearing
Understand and meet the needs of our customers and identify and signpost customers in need of debt management or other advice.
Experience, Qualifications and any Mandatory Requirements
Experience in Council Tax/Business Rates processing activities
GCSE English & Maths grade A – C, or equivalent
Experience of using the Northgate Revenues & Benefits System
Experience of working with and understanding the needs of customers
IT literate in Microsoft applications
Good working knowledge of Council Tax and/or Business Rates legislation
Proven aptitude for and experience of working with numbers / financial calculations
Excellent customer care skills
Ability to communicate well
Ability to work accurately
Understanding and ability to work to relevant procedures and policies
Respectful of the sensitivity of service data and able to operate with integrity and using professional judgement at all times
Strong commitment to equality of opportunity, diversity and promoting the rights of minority and under-represented groups, in employment and via the Service
Flexible and willing to adapt to change in busy and demanding work environment
Milton Keynes Council Benefits
Use your skills to benefit the local community and experience a rewarding, interesting environment and attractive employment package such as:
Local Government Pension Scheme, considered to be one of the best employer contribution rates
A generous minimum holiday entitlement of 27 days per year in addition to statutory and public holidays, rising to 31 days after 5 years
Option to buy more annual leave
A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements
Excellent in-house management development programmes endorsed by the Institute of Leadership and Management
Flexibility – with full time, part time and term time working options
Fair pay and a commitment to a minimum Living Wage
MK Advantage benefits package – a range of savings including retail, travel and leisure discounts as well as a suite of salary sacrifice benefits.
At Milton Keynes Council we take great pride in our Community and we hope that you can help us grow and share our vision.
For further enquiries or an informal chat please contact Sophie Hunt, on 01908 253722 or firstname.lastname@example.org
Salary range: £21,589 to 23,836
Hours: 37 full time
Closing Date: 5th October 2019
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