Milton Keynes is a rapidly expanding, vibrant and dynamic place to live, work and play. How better to contribute to that continued success than through a unique and rewarding career with Milton Keynes Council. So if you’re looking for an excellent benefits package and the chance to make a difference, make a move to Milton Keynes Council
An exciting opportunity has arisen for a System Team Leader for LGSS, working within the Revenues & Benefits service.
As the system team leader you will be a key member of the team, you’ll help maintain and administer the IT and procedural systems that underpin our Benefits Service. You’ll manage a team that is responsible for loading and test a wide range of new software releases, ensuring maximum system availability at all times. We’ll also rely on you to generate statutory documentation, run subsidy and cash data for government returns and reconcile all output to ensure its accuracy.
This is an opportunity for someone who has numerous years of experience in a systems specialising in Capita systems.
Some travel to our Northampton and Horsham sites will be required as part of this role.
Manage a team responsible for the maintenance and administration of the IT systems used by the Revenues and Benefits Service
Understand and meet the needs of our customers
Ensure that all revenue and payments are balanced and reconciled and that appropriate internal controls exist to minimise financial risk to the Service
Manage the development and testing of the computer software to ensure the accuracy of data
Administer the Revenues and Benefits annual billing and rollover processes
Provide accurate and timely government and statistical returns and data analysis as required
Ensure the accuracy of claims for Housing Benefit and Council Tax Reduction through the use of systems reports, to ensure subsidy maximisation and that the right Benefit is paid to the right customer at the right time
Assist in ensuring continuous service improvement, high standards of performance, quality and efficiency within the team and promoting a culture to ensure service excellence and continuity
Assist in the implementation of new initiatives, ensuring that best practice is adopted and followed consistently, at all times.
Experience, Qualifications and any Mandatory Requirements
Specific knowledge and ability in the use of Capita Revenue and Benefits Systems and Information @ Work
Considerable experience in Housing Benefit and Council Tax Reduction processing activities
Demonstrated skill and knowledge of understanding and meeting the needs of customers
In depth knowledge of Benefits legislation including Council Tax Reduction Schemes
Knowledge of Revenues legislation including Council Tax, NDR and the Local Government Finance Act
Previous experience and success in managing a small/medium sized team.
Managing differing priorities associated from the number of Service Area Requests
Management of conflicting projects and associated savings /timelines against day-to day activity including supplier scheduled upgrades
Management of the levels of competency of the team against the requirements and functionality of the associated systems
Inter-Personnel / Communication:
Leading, influencing and inspiring
Establishing an excellent reputation in the market
Actively engaging with, and understanding our customers
Delivering to customer’s business needs and exceeding expectations
Departmental Benefits of this role:
Senior position within the Business, influencing and providing direction
Management and implementation of Service and System improvements
Cross Operational site working – support and joint activities
Milton Keynes Council Benefits
Use your skills to benefit the local community and experience a rewarding, interesting environment and attractive employment package such as:
Local Government Pension Scheme, considered to be one of the best employer contribution rates
A generous minimum holiday entitlement of 27 days per year in addition to statutory and public holidays, rising to 31 days after 5 years
Option to buy more annual leave
A full range of family friendly policies including enhanced Maternity, Adoption and Paternity entitlements
Excellent in-house management development programmes endorsed by the Institute of Leadership and Management
Flexibility – with full time, part time and term time working options
Fair pay and a commitment to a minimum Living Wage
MK Advantage benefits package – a range of savings including retail, travel and leisure discounts as well as a suite of salary sacrifice benefits.
At Milton Keynes Council we take great pride in our Community and we hope that you can help us grow and share our vision.
For further enquiries or an informal chat about the role please contact Elna Ball, Transformation Project Manager, on 07392 273189 or firstname.lastname@example.org
To Apply: For more information and to apply online, visit our website at https://www.milton-keynes.gov.uk/jobs-careers
Salary range: £34,788 to £38,813
Hours: 37 full time
Closing Date: 8 November 2019
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