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Revenues and Benefits Advisor x 4
Middlesbrough Council
Job id 3954

Northern Counties
Salary £20,344 - £21,166

Closing Date 8th of November 2019


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Revenues and Benefits Advisor x 4

Reference: R0000572

Service Area: Finance, Governance and Revenues

Directorate: Finance, Governance and Support

Salary: £20,344 to £21,166

Hours: 37 hours per week

Contractual Status: Permanent

The Revenues and Benefits service provides vital services to the Council in the collection of Council Tax and Business Rates, and the assessment and payment of Housing Benefit and Council Tax Reduction.

Middlesbrough Council are looking to recruit highly motivated individuals to our vacant Revenues and Benefits Advisor posts.

In line with the Council’s values and as part of a busy and fast moving environment, you will be required to deal professionally, promptly and efficiently with Customer enquiries through all customer channels for all aspects of Revenues and Benefits services.

The successful candidate will ensure all work is dealt with to conclusion in an accurate and timely manner and in accordance with all relevant statutory regulations, policies and procedures.

You will have a good standard of education to GCSE level or equivalent, be able to build excellent relationships with a strong focus on team work, be well organised, and able to communicate effectively both verbally and in writing.

Our staff are able to work alone, self-manage and work well as part of a bigger team. We are looking for approachable candidates with a ‘can do’ attitude, who are highly motivated with a flexible approach to working hours.

Previous experience of working in a Revenues and Benefits service, although not essential would be advantageous for candidates applying for this role. Full training will be given to successful applicants.

The posts are generic within our Revenues and Benefits service, and staff may be required to work across all aspects of our service.

The above post is subject to a Baseline Personnel Security Standard Check (BPSS) and Cleveland Police Security Vetting.

Closing date: Friday 8th November 2019 by 12 midnight.

To apply, please follow the link below to the council’s job portal and follow the instructions on the relevant job page.

www.middlesbrough.gov.uk/jobs

JOB DESCRIPTION

Post Title: Revenues and Benefits Advisor x 4

 

 

 

Grade and Salary Scale: F SCP 9 - 11

 

 

 

 

Directorate and Service: Finance, Governance and Support – Finance, Governance and Revenues

Responsible To: Revenues and Benefits Team Leader

Post Ref: R0000572

 

 

 

Purpose of the Post:

The role is interchangeable between Middlesbrough Councils Revenue Service and Benefit Service:

  • To Issue the right bill, to the right person, to ensure the right amount is paid at the right time
  • To pay the right person, the right amount, at the right time
  • To do things perfectly to conclusion, or if this is not possible, set it up so it can be done perfectly to conclusion as quickly as possible

Duties and Responsibilities:

  1. The following list is typical of the level of duties which the post holder will be expected to perform. It is not necessarily exhaustive and other duties of a similar type and level may be required.
  2. Maintaining and updating all Council Tax and National Non Domestic Rates (NNDR) accounts including amendments to liability; methods of payment; applications for discounts, relief’s, exemptions and disregards; setting up and maintaining computer records; keeping the customer informed.
  3. Maintaining and updating all Benefits cases including amendments to claim; suspending and withdrawing claims; new applications; setting up and maintaining computer records; keeping the customer informed.
  4. Maintain and update all accounts in relation to recovery of Housing Benefit Overpayments.
  5. Negotiate with Housing Benefit Sundry Debtors to maximise recovery rates and ensure arrangements are adhered to.
  6. Take appropriate action to ensure all issues connected with customer accounts and claims are resolved.
  7. Where appropriate maintaining and updating all Free School Meal cases including new applications; setting up and maintaining system records; keeping the customer informed.
  8. Resolving to conclusion telephone, face-to-face and written enquiries, from members of the public, external agencies and council employees.
  9. To carry out visits to determine entitlement to benefit.
  10. Taking action to ensure that all issues connected with the customer’s account and claims are resolved.
  11. Assisting in the skills training of other staff.
  12. Constantly/consistently working to identify service and quality improvements within the team as well as analysing new ways to complete current tasks to both improve the quality and reduce the cost of delivery.
  13. Attending County or Magistrates Court as and when required.

Note: The above duties and responsibilities cannot define all of the tasks that may be required of the post holder. The outline duties shown may therefore vary without materially changing either the character or level of responsibility. You may be at times expected to work outside of normal working hours.

Corporate Responsibilities:

  • We will make every reasonable effort to supply the necessary employment aids, equipment or adaptations to enable employees to perform the full duties of the job in accordance with the Equality Act 2010 where a post holder is disabled.

You will

  • Demonstrate a commitment to the principles of equality of opportunity and fairness of treatment in relation to employment issues and service delivery.
  • Respect all confidentialities and principles and practices of the Data Protection Act.
  • Comply with Health and Safety policies and legislation.
  • Be committed to continuous personal development, including Middlesbrough learns.
  • Demonstrate a commitment to the safeguarding of children and vulnerable adults, highlighting any areas of concern with the appropriate service and adhering to the policies of the Council relating to these issues.
  • The above duties and responsibilities cannot totally encompass or define all tasks which may be required. The outlined duties and responsibilities may, therefore, vary from time to time without materially changing either the character or level of responsibility: these factors are reflected in the post.

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