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Business Rates Manager
Job id 3956

Salary £25,850 - £33,875 Permanent

Closing Date 31st of December 2019

  • Salary: up to £33,875 (dependent upon skills and experience)
  • Location: Peterborough City Council, Sand Martin House, PE2 8TY
  • Contract: Permanent, 37 Hours per week
  • Closing date: 31st December 2019


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

We are currently looking for a Business Rates Manager to support at our Local Government Partnership with Peterborough City Council.

About the role:
If you are looking for a new challenge where there is variety of work and the opportunity to further develop your skills and experience this is the role for you! As Business Rates Manager you will be responsible for managing all aspects of the billing and recovery of Business Rate income, liaising with the Local Taxation Manager to ensure quality outcomes against our Key Performance Indicators.  Your key objectives will be to identify and communicate priorities to the team to maximise the income due to our client Peterborough City Council whilst ensuring that customer enquiries are dealt with accurately and within agreed timescales.

On a day to day basis, you will be required to provide high level technical advice and support on legislative issues, policy, procedure and any other matter concerned with delivering our services effectively whilst also managing the relationship with any third parties supporting the team with their collection activities.

We are also looking for the successful candidate to identify and implement service improvements and manage performance in their team through regular 1:1’s, team meetings, coaching and training sessions. 

About you:
We are looking for a pragmatic and innovative individual who is driven to succeed and support further improvements in performance of our Business Rates Team. The successful candidate will be highly motivated and have demonstrable experience within a busy Collection or Enforcement environment and can bring passion and enthusiasm to the role. 

You will have detailed knowledge and understanding of Non-Domestic Rating legislation and be able to guide and advise staff as appropriate.  IRRV qualifications are desirable.

Our service is heavily customer focussed and we are therefore looking for a candidate who has excellent written and verbal communication skills, promoting good practice within their team and someone who recognises the importance of building good working relationships internally and with our key stakeholders.


Our success is a reflection of our people and that is why it’s important that we reward you, to say thank you for the dedication to Serco. One of the ways we do this is by providing a wide range of core and voluntary employee benefits to you do more with their money. Along with a competitive salary you will be rewarded with 25 days annual leave plus bank holidays, contributory pension(matched up to 6%), training & development opportunities, and as a valued employee you will have access to a world of exclusive discounts and privileges including Childcare vouchers, Cycle to Work scheme, Mobile Phone discounts, Merlin Attractions and more!

What to do next…..

If you would like to join our team; where you will benefit from a great wealth of knowledge and expertise, then please apply now and upload an up to date copy of your CV and cover letter.

Please view the link below to submit your application:

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000

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