Revenues & Benefits Officer (Business Rates) – Northampton Borough Council
We are looking for candidates to join our Revenues & Benefits Service in a role based in our Business Rates team. Experience of working in the billing, collection and recovery of Business Rates is desirable, although not essential, but we are looking for an enthusiastic person who is willing to learn and become a valuable addition to our Business Rates team. The successful candidate will need to demonstrate high standards of quality and output in their work and be able to demonstrate an outstanding commitment to customer service, including through written correspondence, over the telephone and face to face.
The Revenues & Benefits Service is due to see a considerable amount of change over the next 12-24 months and we are looking for staff who will be both flexible and adaptable to the needs of the Service and our customers. This may also include cross site working with our partners in LGSS.
To determine and assess all awards of Housing Benefit, Council Tax & Business Rates reductions, discounts and exemptions promptly and in accordance with legislation. Including complex claims e.g. homeless, hostels, recent migrants, self – employed and student transactions.
To comply with new and existing Revenues and Benefits legislation and working practises, including keeping up to date with the contents of the procedure manual and employee handbook. Make enquiries with internal and external customers to establish liability for Council Tax and Business Rates accounts.
Accurately maintain computerised records and full systems administration of Council Tax & Business Rates liability, Housing Benefit entitlement, benefit payments, debt recovery and customer contact.
Review and respond to customer appeals and complaints in accordance to existing policy and procedure. When required, represent the service at tribunal in respect of such cases.
To negotiate, receive and process payments made to the Council, within agreed processes. To make appropriate arrangements that ensure that the Council receives the benefit of revenues collected and debt recovered at the earliest opportunity. Represent the council in court to ensure maximum recovery is received.
Experience, Qualifications and any Mandatory Requirements
GCSE English & Maths grade A – C, or equivalent
Experience of working with and understanding the needs of customers
IT literate in Microsoft applications
Managing own time and workload to meet deadlines within acceptable quality and productivity standards.
A knowledge of Council Tax and/or Business Rates legislation
Proven aptitude for and experience of working with numbers / financial calculations
Excellent customer care skills
Ability to communicate well
Ability to work accurately
Understanding and ability to work to relevant procedures and policies
Respectful of the sensitivity of service data and able to operate with integrity and using professional judgement at all times
Strong commitment to equality of opportunity, diversity and promoting the rights of minority and under-represented groups, in employment and via the Service
Flexible and willing to adapt to change in busy and demanding work environment
For further enquiries or an informal chat please contact Caroline Parnell, on 01604 837065 or email@example.com
To Apply: For more information and to apply online, visit our website at www.publicsectorjobseast.co.uk
Salary range: £24,873 to 28,340
Hours: 37 full time
Closing Date: 17 January 2020 at Midday
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