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Revenues Officers
Birmingham City Council
Job id 3992

West Midlands
Salary £20,344 - £26,317

Closing Date 28th of September 2020

The Revenues Service is responsible for the collection of £880 million of business rates and council tax.  We are looking for dynamic and enthusiastic Revenues Officers ideally with a history of income collection and specifically with experience of dealing with business rates matters or performance / quality management within a Revenues environment.  


We currently have two vacancies; one specifically dealing with business rates and the other with performance and quality assurance checks. 


Applicants will need to demonstrate experience and understanding of the regulations and processes related to business rates including liability, reliefs, exemptions and valuation matters for the business rates role. In respect of the performance and quality assurance position we are seeking an applicant who can demonstrate they have experience in this area including the effective monitoring and reporting of information and outcomes.

You will be required to work both independently and as part of a team taking ownership of actions to ensure the prompt, accurate and efficient billing, collection and enforcement of business rates, in accordance with legislation, city council policies and procedures, and to meet required targets.  This includes meeting citizens and ratepayers face to face, updating records, negotiation, dealing with complex cases, telephones calls and offering advice and guidance to citizens and colleagues when required.


Experience and knowledge of local taxation law and practice

The ability to understand and follow processes

To work to a high degree of accuracy and attention to detail

To work and contribute within a team environment

Strong organisational skills

Proven history of income collection

Negotiation skills

To effectively communicate with colleagues and citizens


For informal queries regarding this vacancy, please contact:

Lisa Haycock

Section Manager - Revenues

Tel: 07548 713520



Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information.




Right to work in the UK documentation will be fully checked for all applicants. All non UK and non EU applicants are required to apply for a Certificate of Sponsorship from Birmingham City Council and must be approved by the UK Border Agency (UKBA) before any employment offer can be confirmed.


Supporting documents
Job Description
Person Specification



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