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Revenues and Inspection Officer
Ipswich Borough Council
Job id 4026

Salary £26,511 - £28,672

Closing Date 12th of May 2021

We are recruiting 2 full time posts for our busy Revenues and Inspection team.  Working within the Shared Revenues Partnership, you will be dealing with the billing, collection and recovery of Council Tax, Non-Domestic Rates and Housing Benefit Overpayments across our three partner Local Authorities.


Normally based at Grafton House, Russell Road, Ipswich, but currently home-working. You will be responsible for maintaining and amending account records, making decisions and taking the necessary action against accounts where there is a debt requiring recovery action. This may include property inspections.


You will be dealing with customers on the phone and in writing, resolving their queries and providing explanations and clarification of decisions, giving in depth advice and guidance relating to legislation, policies and procedures.


You will need:


2 years’ qualitative experience and either 1 A level or 5 GCSEs (including Maths and English) or an NVQ level 3 in a related field

Up to date knowledge of Revenues legislation or experience within a similar field

Experience of billing and collecting debts

Ability to organise, prioritise, analyse and work on your own initiative

Ability to approach work flexibly with a can-do attitude

Good communication skills and a strong customer focus


Experience of using Revenues and Benefits software systems is desirable


Hours of work are 37 per week, Monday to Friday.


For more information about this role please contact


Helen Blowers on 01473 433820 or

Clive Snowling on 01473 432690



To find our more information and apply click here





The selection process will be an interview. Interviews will be held week commencing 24/5/21 via Microsoft Teams/Skype.




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