We are recruiting 2 full time posts for our busy Revenues and Inspection team. Working within the Shared Revenues Partnership, you will be dealing with the billing, collection and recovery of Council Tax, Non-Domestic Rates and Housing Benefit Overpayments across our three partner Local Authorities.
Normally based at Grafton House, Russell Road, Ipswich, but currently home-working. You will be responsible for maintaining and amending account records, making decisions and taking the necessary action against accounts where there is a debt requiring recovery action. This may include property inspections.
You will be dealing with customers on the phone and in writing, resolving their queries and providing explanations and clarification of decisions, giving in depth advice and guidance relating to legislation, policies and procedures.
You will need:
2 years’ qualitative experience and either 1 A level or 5 GCSEs (including Maths and English) or an NVQ level 3 in a related field
Up to date knowledge of Revenues legislation or experience within a similar field
Experience of billing and collecting debts
Ability to organise, prioritise, analyse and work on your own initiative
Ability to approach work flexibly with a can-do attitude
Good communication skills and a strong customer focus
Experience of using Revenues and Benefits software systems is desirable
Hours of work are 37 per week, Monday to Friday.
For more information about this role please contact
Helen Blowers on 01473 433820 firstname.lastname@example.org or
Clive Snowling on 01473 432690 email@example.com
To find our more information and apply click here
The selection process will be an interview. Interviews will be held week commencing 24/5/21 via Microsoft Teams/Skype.
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