Senior Local Taxation Officer (Business Rates)
Serco / Peterborough City Council
Job id 4046

Salary £21,995 - £29,500 depending on skills and experience (home working available)

Closing Date 11th of April 2021

Location: Flexible work from home options available

Salary: up to £29,500 (dependent upon skills and experience)

Here at Serco we’re looking for a Senior Local Taxation Officer to join our Revenues Team, with main focus being on Business Rates; working in partnership with Peterborough City Council.

This is a great opportunity for either an experienced Senior Local Taxation Officer or someone who has experience within a similar billings/collections environment.   As Senior Local Taxation Officer, you’ll be responsible for processing complex amendments to accounts, which will include changes of occupation, relief, discount and exemption entitlement.  You’ll thoroughly investigate accounts under dispute and support with complaints/appeals/Councillor and MP enquiries.  Working in collaboration with the Local Taxation Manager you’ll also provide assistance to business customers struggling with payment of their accounts and support with applications for Liability Orders in the Magistrates Court, deputising for the Court Officer in their absence.  On a day to day basis, you will be required to provide technical advice and support, coaching and mentoring to your colleagues.


What you’ll need to do the role;

We’re keen to hear from those who have knowledge and understanding of Business Rates legislation; however as a minimum you’ll be able to demonstrable experience within a busy billing/collection/accounts environment as well as a good level of education, GCSE grade C or above in English and Maths (or equivalent).  You will have an understanding of the legislative frameworks and key issues relating to the billing and recovery of Council Tax and Non-Domestic Rating incomes.

You should be passionate and enthusiastic about working in this environment and have a patient and supportive approach to guiding and advising others. We're looking for someone with excellent communication and interpersonal skills who is flexible and adaptable to change. Having a keen eye for detail you'll be analytical in your approach to problem solving to make effective decisions. 


Why Serco

Meaningful and vital work: Serco is a public services expert that specialises in the delivery of essential public services with over 50,000 people working across the world in Defence, Transport, Justice, Immigration, Health, and other Citizen Services across national, state and local government.

A world of opportunity: We will give you the support you need to succeed, providing you with the tools and knowledge to deliver brilliantly; you’ll have the chance to grow and develop by various training opportunities (i.e IRRV qualifications)

Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.


What we offer:

  • Salary up to £29.5k dependent upon skills and experience;
  • Flexible work from home options available;
  • 25 days annual leave plus bank holidays and the chance to purchase more;
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships;
  • Fun yet challenging environment, we are constantly challenging ourselves and each other to deliver brilliantly in a company passionate about diversity and inclusion;

If you think this role would suit you; working with like-minded individuals, please apply now and upload a copy of your CV and covering letter.


To Apply

To apply go to or alternatively go to and search for job ID 112241.


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


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