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Business Rates Team Leader
Serco / Peterborough City Council
Job id 4096

Salary £27,500 - £38,250

Closing Date 31st of July 2021

Location: Flexible work from home options available

Salary: up to £38,250 (dependent upon skills and experience)

Here at Serco we’re looking for a Business Rates Team Leader to join our Revenues Team; working in partnership with Peterborough City Council.

If you are looking for a new challenge where there is variety of work and the opportunity to further develop your skills and experience this is the role for you! As Business Rates Team Leader you will manage all aspects of the billing and recovery of Business Rate income. On a day to day basis, you will be required to provide high level technical advice and guidance on legislative issues, policy, procedure and any other matter concerned with delivering our services effectively whilst also managing the relationship with any third parties, assisting the team with their collection activities.

You'll also identify and implement service improvements and manage performance of the team through regular 1:1’s, team meetings, coaching and training sessions.

What you'll need to do the role;
We are looking for a pragmatic and innovative individual who is driven to succeed and support further improvements in performance of our Business Rates Team. You'll have a strong background and experience within a busy collections or enforcement environment bringing passion and enthusiasm to the role. You'll have detailed knowledge and understanding of Non-Domestic Rating legislation and be able to guide and advise staff as appropriate. IRRV qualifications are desirable.

Our service is heavily customer focussed and we are therefore looking for a candidate who have excellent written and verbal communication skills. You'll promote good practice within the team whilst building good working relationships internally and with our key stakeholders.

Why Serco

Meaningful and vital work: Serco is a public services expert that specialises in the delivery of essential public services with over 50,000 people working across the world in Defence, Transport, Justice, Immigration, Health, and other Citizen Services across national, state and local government.

A world of opportunity: We will give you the tools you need to succeed, providing you with the tools and knowledge to deliver; you’ll have the chance to grow and develop by various training opportunities (i.e IRRV qualifications)

Great people: We are a driven team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse environment.

What we offer:

  • Salary up to £38,250 (dependent upon skills and experience)
  • Flexible work from home options available;
  • 25 days annual leave plus bank holidays and the chance to purchase more;
  • Serco discounts which include cinema, entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships;
  • We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion;

If you think this role would suit you; working with like-minded individuals, please apply now and upload a copy of your CV and covering letter.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.


Please go to and search for job reference 112442 to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

We’re a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco supports fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required).

Job Types: Full-time, Permanent

Salary: Up to £38,250.00 per year



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