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Case Management Officer
Public Sector Partnership Services
Job id 4137

Salary £17,190 - £22,604

Closing Date 1st of October 2021

BENEFITS – 25 days Annual Leave plus bank holidays, Birthday Leave, Subsidised/Funded training, Employee Assistance Programme, Local Government Pension Scheme with annual employer contribution of 19.9% 


Entry level salary: Grade 3 £17,190-£19,327

Experience candidates: Grade 4 up to £22,604


Public Sector Partnership Services are a high performing Local Authority Trading Company (LatCo), owned by East Lindsey District Council, South Holland District Council and Boston Borough Council, with ambitions to grow and provide high quality services to other Councils.


This is an exciting opportunity to join our Revenues and Benefits Service working in a "One Team" environment. 

You will ensure the prompt and efficient billing, collection and recovery of Council Tax and Business Rates liabilities on behalf of our client Councils. Adopting a case management approach, you'll make timely and accurate decisions on liability and entitlement to reliefs, discounts, and exemptions so our customers liabilities are correct, and they are receiving any support to which they are entitled.


As the Case Management Officer you will have:

  • GCSE level C or above in English and either Maths OR a similar science
  • An awareness of Council Tax, Business Rates, Housing Benefits and Council Tax Support
  • Aptitude for problem solving and a willingness to take ownership to see tasks through to successful completion


What we offer

PSPS is proud of its working environment and our loyal dedicated employees. We value an inclusive workplace that drives growth, success, performance and creativity. You will be supported by a team of like-minded professionals, driven by a passion to make a real difference. We offer a variety of employee benefits across in these areas:


If you are interested in having a confidential conversation about the role, please contact Mark Woolerton on 01775 764631 or email


Closing date: 1st October 2021

PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged virtually when suitable candidates apply which may be prior to the closing date.


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