Office base but once trained we can consider home-working
Full time (37 hours per week) Monday to Friday
Salary up to £24,250 per annum, dependent upon experience
Here at Serco we're looking for a Taxation Officer to join us at Peterborough City Council. You will process Council Tax information and update integrated computer systems to ensure the production of accurate bills for payment.
The Taxation Officer will process amendments to accounts including changes to occupation, council tax banding changes, relief, discount and exemption entitlement and changes to payment methods, referring any complex cases to a Senior Local Taxation Officer for resolution. You will process bailiff schedules and returns accurately updating the relevant accounts and be expected to attend the Magistrates Court (where required) to interview customers.
Under strict guidelines, the postholder will make payment arrangements with customers contacting the service, ensuring the correct confirmation letter is issued. You will also deal with refunds, write offs, credit and debit memos and pass for appropriate authorisation and make referrals to the Property Inspectors for void cases, exemptions, occupations and recovery cases.
Other administrative duties will include maintaining accurate records and prepare written communications to the customer and other organisations, deal with correspondence as well as undertake general housekeeping on the Council Tax system. You will deal with system reports and incoming phone calls (both internal and external) for the Revenues Teams within Shared Transactional Services.
What you'll need to do the role
Preferably you will be able to demonstrate previous experience in a similar role, although this is not necessary as full training will be provided. You will also have an ability to communicate effectively with both internal and external customers.
Meaningful and vital work: Working within a Strategic Partnership at Serco means that you'll play a critical role in ensuring that customers continue to receive the support that they need.
A world of opportunity: It takes a diverse team to support a Council and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.
What we offer
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
To apply, please go to https://careers.serco.com/UK/job/Peterborough-Local-Taxation-Officer-Camb-PE2/732093802/
Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident level 3 employer and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to thenature of the role and the security clearance required). Please contact our recruitment team directly to discuss.
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