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Revenues Assistant Officer (Council Tax)
East Herts District Council
Job id 4181

North Thames
23,253 to £25,117 (inclusive of local weighting),

Closing Date 9th of December 2021


About the role


An opportunity for a Revenues Assistant Officer (Council Tax) has become available to work at Hertford as part of the Council Tax team.


This motivated and highly professional team is looking for an individual committed to excellence in their work and with a passion for customer service and getting it right first time. If successful you will assist by supporting all day-to-day activities necessary for the efficient and effective collection of Council Tax.

Some of the key responsibilities include:


  • To identify and process the correct liability for each property, checking and issuing appropriate bills, forms and notices.


  • To set up Direct Debit arrangements, amendments, cancellations, special payment arrangements and action refunds as appropriate.


  • To identify accounts requiring recovery action and to take such action as appropriate in the case of non-payment.


  • To decide and implement suitable action after a Liability Order has been granted, up to and including referring appropriate case to enforcement agents.


  • To keep and maintain appropriate records and statistics, review exception reports and ensure appropriate action is taken


  • To provide a customer interface with members of the public or their representatives, in writing.
  • To carry out duties to support the work of the shared service managers including a range of administrative and clerical tasks


  • To provide administrative support to remote and home workers




  • To participate in the identification, delivery and review of your own personal training and development needs and too attend any courses, seminars, workshops applicable to the post as and when required
  • To carry out other duties as directed from time to time commensurate with the grading of the post
  • To comply with all health and safety legislation and to pursue duties in a safe manner with due regard to the health and safety of others
  • To comply with all aspects of the Council’s Code of Conduct and Equal Opportunities Policy


About you


This role will suit a focused, enthusiastic and team player who welcomes the opportunity to learn and who enjoys change in order to improve the delivery of the service.


The ideal candidate will have:


  • Numeracy skills, including the ability to manipulate numerical data
  • Excellent verbal and written communication skills, with a strong customer focus
  • Experience in a similar environment
  • Ability and willingness to help support and provide guidance, support and advice to less experienced staff
  • Knowledge of Windows based office package
  • Be able to work as part of a team, willing to assist others, but also take responsibility for own work as required
  • Ability to prioritise and work accurately to targets and deadlines
  • Good word processing and IT skills, including an ability to use an on-line computer system to interrogate and update data
  • Self-motivated, enthusiastic, and be able to deal with a heavy and varied workload

  • Be able to deal with difficult situations
  • Ability to maintain concentration in a busy environment
  • Work methodically, accurately and thoroughly, paying close attention to detail
  • Ability to remain calm and focussed under pressure.
  • Ability to prioritise and work accurately to targets and deadlines
  • Ability to learn, all legislation and guidance appropriate to the post

  • Be committed to developing customer service skills for dealing with members of the public, both email or letter.


How to apply

Application forms should be completed and returned to Human Resources by 5pm on 10 December 2021 .

For an informal discussion regarding the role, please contact Graeme Reid, Revenues Manager, 01279 502127or Julie Burrows, Assistant Revenues Manager, 01279 502120

If you do not hear from us within 2 weeks of the closing date please assume that your application has not been successful.


If your application has been successful, the recruiting manager will contact you to invite you to an interview. We hope you enjoy the process and look forward to making contact with you very soon.






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