Council Tax Accounts Officer
Royal Borough of Kensington and Chelsea
Job id 4413

London
Salary £35,223 - £38,934

Closing Date 12th of February 2023

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RBKC

 

Council Tax Accounts Officer RBKC606342

 

Job Summary:

Salary range: £35,223 - £38,934 per annum

Work location: London

Hours per week: 36

Contract type: Permanent

Vetting requirements: Standard DBS Check

Closing date: 12 February 2023

Interview date: Week commencing 20 February 2023.

 

About Us:

Help deliver a high quality, responsive service for our customers.

 

At the Royal Borough of Kensington and Chelsea, we put local people and businesses at the heart of everything we do, working in partnership with them to provide quality services that are responsive, effective and efficient. Committed to acting with openness, honesty, compassion and humility, we aim to listen and understand in a way that is respectful, encourages involvement and meets the needs of all our communities.

 

The Role:

In this important role, you will join our busy Council Tax team responsible for the administration, collection and recovery of Council Tax for the Royal Borough of Kensington and Chelsea. You will be an integral part of the team dealing with our diverse community via multi-channels including phone, email, face to face and post. You will update the Council Tax database in accordance with legislation and information received, always ensuring that your work conforms to the documented quantitative and qualitative targets.

 

You will ensure that each customer is provided with an excellent and compassionate customer service practising first contact resolution. A compassionate approach to every challenge is required as you assist people to pay their taxes in a manageable way and ensure that the council’s annual council tax collection rate target is achieved.

 

Please refer to the Job Description for more information.

 

About You:

With previous experience of working in a Council Tax office or similar environment you will be a self-motivated individual who possesses good IT skills and the capability of writing easy to understand customer responses.

 

This is a hybrid working arrangement with 2 days a week in the office and 3 working from home so you must have a high level of flexibility and adaptability and have a positive attitude towards change.

 

You will have previously worked in a revenues and benefits office or a similar environment, have knowledge of Council Tax legislation and procedures, and be experienced in front-line customer contact, both by phone and in-person.

 

It is important that you understand and commit to Council policies in relation to equal opportunities, customer care and service delivery, and the ability to implement these policies in the workplace.

 

Join us, and you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays.

 

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s alone will not be considered for this role.

 

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

 

Application process

Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted.

You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form.

 

Additional information

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

 

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

 

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

 

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

 

We do not accept speculative CVs from any source.

 

Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

 

If you experience difficulties with the recruitment application process, please contact the recruitment team by email: recruitment@rbkc.gov.uk

 

 

Apply link: https://careers.newjob.org.uk/RBKC/job/London-Council-Tax-Accounts-Officer-RBKC606342-KEC/895087901/