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There has never been a more exciting time to join Wirral Council. We’ve got ambitious targets to meet and to achieve everything we have promised to our residents, we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you.
The Revenues and Benefits Service has an exciting opportunity to recruit several Local Taxation Assessment and Processing Officers (Level 3) We are looking to recruit enthusiastic and highly motivated, customer focussed individuals able to demonstrate excellent interpersonal and communication skills. (2x36 hour posts - 1x18 hour post)
The service is responsible for the administration, assessments, and transactional processes in relation to Housing Benefits ensuring compliance with relevant legislation and guidance. An excellent working knowledge and proven experience of relevant legislation and working procedures is required. We are looking for someone with technical knowledge and good problem solving and decision-making skills with significant experience of assessing all aspects of Housing Benefit claims including Discretionary Housing Payments.
You can expect to join highly dedicated teams and work with skilled and committed managers to take forward our ambitious and exciting change programme. Focussed on continuous improvement and quality services you will work in a supportive environment, with a strong leadership team, giving stability, direction and energy to the service and making a difference.
We have embraced new ways of working and hybrid working between home and work will be a feature of this role.
You will be given a nominated contractual work base and you will be required to commute to this work base when necessary.
Our technology platform and equipment allow you to connect and collaborate remotely which requires that you have in place good connectivity. This will be discussed during the recruitment process if support is required This role will require you to:
Calculate, record and process business transactions ensuring compliance with relevant legislation and guidance.
Analyse and assess data /information to determine outcomes in relation to the payment and/or collection of financial transactions.
Deal with inbound and outbound contact with customers via telephone, email or letter.
Ability to undertake visits as required.
Work to well defined standard business processes to analyse information and perform more complex tasks.
Be proactive in contributing to the achievement of statistical and qualitative performance targets.
Working at Wirral
You’ll also want to know what it’s like to work here so, as a start:
Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things and behave.
We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing and investing in our people.
We have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.
We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.
Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.
We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you’d like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible please contact recruitment@wirral.gov.uk
HOW TO APPLY
Please apply online by clicking the link below
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