Revenues & Benefits Technical Support Senior Specialist
Eastleigh Borough Council
Job id 4572

Southern Counties
- £47,806 depending on experience Permanent

Closing Date 8th of December 2023

37 hours per week, Band 9




Do you want to make a difference?

Here at Eastleigh Borough Council we are committed to making a positive difference for all the residents, businesses and visitors to Eastleigh and we are proud to be delivering on our promise to create sustainable and healthy communities and increase employment and wellbeing opportunities for all.


An exciting opportunity has arisen for a Senior Revenues Officer to join the Revenues Team within the Finance, Improvement and Housing directorate.


The role

As a Support Specialist, you will be responsible for leading the administration, development of the Revenues and Benefits systems, as well as resolving reported problems from staff, involving database interrogation via SQL. Driving improved use of the current systems, undertaking project work to introduce new technology and improve existing solutions, working to translate user need / service delivery technical goals into service design opportunities for the department to pursue.


You will assist in the maximising of income collected by the Council from customers through Council Tax, Business Rates and the recovery of Housing Benefit overpayments within the parameters of statute. You will support the Lead Specialists in ensuring the subsidy received by the Council from central government is maximised through system interrogation. Working closely with Lead Specialist for Revenues and Executive Head of Finance & Strategic Housing on strategies for maximising collection fund. You will act as a change officer leading projects such as migration of existing Document Management System to Salesforce and system upgrades.



About you

We are seeking an individual who can demonstrate the following:


  • Deliver customer focused specialist advice in relation to Revenues Services, keeping up to date with current and emerging legislation, best practice and policy to ensure continuous development and improvement.
  • Leading on specific Revenue processes and compliance including, processes such as debt recovery, change of address and exemptions.
  • Able to comfortably advise on regulations and legislation and guide Revenue Officers colleagues.
  • Ensure statutory duties, policies, procedures and workflows for dealing with all cases are adhered to.
  • Ensure strict confidentiality is maintained and data protection rules followed. 


Please see role profile for more information


About us

In return you will be working with a great team in an organisation that is truly committed to a flexible, inclusive and enjoyable work environment.  We are passionate about personal and professional development for all staff, offering exceptional conditions of employment as an accredited Living Wage Employer, plus the chance to make a lasting difference to the community of Eastleigh.


Our benefits include:

26-28 days annual leave (dependant on local government continuous service)

Flexible working arrangements and ability to accrue up to 2 days additional leave per month (subject to operational requirements – pro rata for part time staff)

Defined Benefit Pension Scheme

Places Leisure, Eastleigh – 30% off Full Membership

Confidential Employee Advice and Support Programme

Excellent working environment


If you have the skills, experience and motivation we are looking for, we would love to hear from you.


For an informal discussion please contact Andy Smith, Service Director Finance, Improvement & Housing or Gemma Hanham, Revenue & Benefits Team Leader.



Interview dates:     To be confirmed


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