Housing Benefit Overpayments Officer
Public Sector Partnership Services
Job id 4629

Salary £14,391 - £15,572

Closing Date 14th of April 2024

Are you looking for a new challenge, where you can use and develop your skills and experience to make a difference? 

If so, Public Sector Partnership Services might have just the job for you as a Housing Benefit Overpayment Recovery Officer.


Working in the Revenues and Benefits service, you will be part of a small team responsible for the collection and recovery of debts. 


This is an exciting opportunity to join our Revenues and Benefits Service working in a "One Team" environment. As a Housing Benefit Overpayment Recovery Officer, you will support the prompt, efficient and accurate billing, collection and recovery of housing benefit overpayments and sundry debts for our company and client council's.


This role gives you the opportunity to make a real difference to the wider community and the public services they are provided. It allows you to widen your existing skills and helps you develop as an individual within our high performing service.


 Typical duties will include:

  • Updating and maintaining accurate customer records
  • Dealing professionally with customers, including negotiating payment arrangements
  • Making decisions on actions to recover outstanding debt.


What we need from you:

  • Able to work accurately with attention to detail.
  • Experience, and confidence, dealing with customers
  • Strong IT skills, and experience in data and information processing
  • An eye for detail
  • A team player, who is highly motivated, with a ‘can do’ attitude
  • Excellent organisational and communication (verbal and written) skills


We offer great benefits including:

  • Local Government Pension Scheme, 23.1% employer contribution
  • 26 days annual leave plus bank holidays and the option to purchase up to 5 days extra
  • Get your birthday off*
  • Agile working policy- Minimum of 2 days working in the office per week
  • Employee Assistance Programme
  • Employee Benefits Platform including retail, holiday, and leisure discounts
  • Inclusive employment policies including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
  • We support your career development

You can read more information about our benefits on our website: https://www.pspsl.co.uk/working-for-us/benefits


*A qualifying period will need to be completed to obtain these benefits



PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company operates from its offices in Spalding, Boston, and Horncastle. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

The Company primarily delivers these services to its three client Councils, in support of the South & East Lincolnshire Councils Partnership (S&ELCP), across the Company itself and externally to a resident population of approximately 305,000 across the geographical boundaries of South Holland, East Lindsey and Boston.


We aim to be a competitive employer of choice within the local area, and within the public sector landscape as a service provider. We work hard to ensure we model our values and behaviours in developing and investing in our people and seek to be bold and innovative.


If you are interested in having a confidential conversation about the role, please contact Jo Wallace (Credit Control and Housing Benefit Overpayment Team Leader) on 01507 613365


PSPS is committed to supporting applicants and employees with a disability or long-term health condition and has committed to be a Disability Confident employer.

PSPS is proud to offer equal opportunities to all qualified applicants regardless of age, cultural background, disability, gender, identity, marital status, nationality, political belief, race, veteran status, religious or sexual orientation.

PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.


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