Council Tax Team Manager
Shropshire Council
Job id 4835

West Midlands
Salary £38,626 - £42,708 Band 11, permanent, hybrid working

Closing Date 10th of June 2025

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Our vision is - Shropshire living the best life.

Shropshire Council is a unitary authority which serves the rural county of Shropshire. One of the most important things about working here is the knowledge that you’re working to help others and the real sense of achievement and purpose that brings.

The people of Shropshire are rightly proud of their county’s assets, its natural beauty, its history, its diverse economy, its vibrant culture.

About the role

The Revenues and Benefits Service provides vital statutory services to the Council in the assessment and collection of Council Tax and Business Rates and assessment and payment of Housing Benefit and Council Tax Support. These are challenging times in Revenues and Benefits due to

• increased pressure to maintain our high collection rates
• the continued requirement to process benefit applications accurately and quickly
• the application of different charging polices • changing customer expectations
• Welfare reform changes and the introduction of Universal Credit.

In order to meet these challenges, we are looking to appoint a Council Tax Team Manager to manage a team responsible for billing, collection, and enforcement of Council Tax.

About you

This is a challenging but rewarding role in a really busy environment. Key is the accurate billing of council tax accounts, ensuring we minimise duplicate customer contact and failure demand, getting the right information at point of contact, and ensuring we send the correct bill first time.

Utilising and expanding our online contact forms, and channel shifting residents to these forms is a key aspect of the role.

To be successful you must have in depth knowledge of council tax legislation and administration and be able to provide advice and support for staff and residents on all aspects of council tax.

Benefits

We value our employees and offer staff rewards and plenty of opportunities for personal development, apprenticeships and career progression including:

• Generous annual leave commencing at 28 days increasing with service to 33 days (pro rata for part time). With additional annual leave purchase policy.
• Access to a benefits platform with a wide range of retail discounts and salary sacrifice schemes (cars, bikes, AVCs)
• Employer contribution Pension Scheme Shropshire County Pension Fund
• Supportive carers and parental policies (maternity, paternity, adoption leave, special leave)
• Many opportunities for flexible and agile working, we offer a hybrid model of working to promote flexible working around personal and family commitments.
• Access to counselling and occupational health services
• Staff networks

How to apply

We would love to get to know you more so please give us a call if you would like to discuss this role or our team. You can call Cliff Craddock on 01743 256709 or e-mail cliff.craddock@shropshire.gov.uk

When you are ready to apply, you will need to complete the online application form on our website detailing what you can bring to the role which is outlined within the job description and how you meet the job requirements within the person specification. We look forward to hearing from you!

Job Description

Person Specification