Benefits Officer
North Yorkshire Council
Job id 4842

Yorkshire and Humberside
Salary £28,163 - £30,559

Closing Date 1st of June 2025

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Salary: £28,163- £30,559 per annum

 Grade: G

 Contract: Permanent 

 Hours: 37 hours per week

 Location: Skipton, Selby, Malton, Scarborough and Richmond

 

Weekend Working - No 

We have an opportunity for Benefits Officers to work across the county within our Customer, Revenues and Benefits service.

 You will need to have a proven track record of excellent communication and customer service skills.  You will also have a sound knowledge of the welfare benefits system and experience in a finance related setting.  On-going training is provided to ensure that you are kept up to date with the various and ongoing changes in the welfare benefits system.

Based on the current hybrid (home and office) working arrangements, the office base for this role will be one of five local North Yorkshire Council offices. Please indicate in you supporting evidence which location(s) you are able to have as a base

 

The successful applicant needs to be flexible, dedicated and highly motivated to manage their own workload with appropriate management support.

 

We adopt a more self-service approach assisted by digital technology and therefore, the successful candidate will have the ability to promote online assessment tools and support our customers to make use of those digital facilities as well as an ability to engage with empathy towards the people we support.  

 

Why Work for Us

In return we can offer you a range of great benefits including:

•  A safe culture of support and learning and strive to ensure our staff have manageable case workloads which reflect ability and allow a focus on delivery of benefit services.
• A better work / life balance which we recognise is of great importance.
• We offer generous leave entitlement, a local government pension scheme, salary sacrifice and employee discount benefits as well as plentiful training and development opportunities.

Working arrangements are based on a hybrid of home and office-based arrangements.  There will be a minimum expectation to be office based two days a week.

 

Contact and Apply

 For an informal discussion, please contact either:  mark.smith@northyorks.gov.uk or susan.grant@northyorks.gov.uk

 

To apply click  Benefits Officer which will redirect you to the North Yorkshire Council Job site

 

 

Key Dates:

Closing date: 01st June 2025

Interview Date:  week commencing 09st June 2025
Venue for Interview: Skipton, Selby, Malton, Scarborough and Richmond

 

Key Documents:

Job description.pdf
 

Total Rewards Brochure

 

Enhanced Level DBS Disclosure is required for appointment to this post as part of a BPSS check.

 

It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk.

We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk.

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. 

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. 

North Yorkshire Council (NYC) advertise vacancies on behalf of schools and external organisations (third parties) in North Yorkshire. NYC are not responsible for the recruitment/employment practices of third parties and accept no liability in relation to the vacancy and any subsequent recruitment/employment processes. Enquiries regarding the vacancy or practices should be made directly with the third party.