Benefits & Revenues Apprentice
Torridge District Council
Job id 4906

South Wales and South West
Salary £16,475 - £16,475 per annum (pay award pending)

Closing Date 13th of July 2025

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Benefits & Revenues Apprentice / Revenues & Benefits Apprentice

£16,475 per annum | Full time (37 hours per week, including a day to attend college/training course) | Temporary (20 months approx)

Are you looking for a career in Local Government? We are looking for enthusiastic and committed individuals to join our Revenues and Benefits Teams, to assist with the delivery of a customer orientated and effective service. As part of the role you will supported through a Level 4 Institute of Revenues, Rating & Valuation (IRRV) Revenues & Welfare Benefits Apprenticeship, which will include on the job and off the job training.

As a Benefits & Revenues Apprentice you will work alongside your colleagues to deliver timely and accurate assessments of claims for Housing Benefit, Council Tax Support, and assist with the administration and collection of Council Tax; therefore attention to detail and the ability to digest complex rules and regulations is important to us. Whilst relevant knowledge and experience is desirable, full and extensive training on Benefits Legislation and the Council Tax Support scheme will be provided.

As a Revenues & Benefits Apprentice you will work alongside your colleagues, dealing with all aspects of the billing, collection and recovery of Council Tax & assist with the correct administration of Housing Benefit and Council Tax Support. This will include responding to enquiries from the general public, the correct application of discounts, exemptions and recovery work which will include setting instalment arrangements, taking payments and overseeing enforcement action. Attention to detail and the ability to digest complex rules and regulations is important to us.

We pride ourselves on the excellent delivery of our service, therefore it is essential for the successful applicant to gain experience of working with the general public and excellent communication and customer service skills, experience of working under pressure and meeting tight deadlines, as well as being courteous, tactful and resilient and having the ability to absorb and apply the requirement of complex legislation.

Benefits of Working for Us

Our office is located on the banks of the Torridge estuary in Bideford, one of the most breath-taking parts of the South West within walking distance of the dramatic North Devon Coastline.

We offer a fantastic benefits package, which includes:

• Access to the Local Government Pension Scheme which the Council contributes 17.5% to
• Access to an Occupational Health service to support you at work
• Enhanced sick pay
• Employee Assistance Programme supporting physical, mental and financial wellbeing
• Flexi time policy
• Annual leave starting at 23 days and rising to 27 days after 5 years (plus bank holidays)
• The option to purchase an extra 10 days (pro rata) annual leave
• Social Events across the authority

For an informal discussion about these apprenticeships, please contact either:

Karina Baird, Revenues and Benefits Team Leader, on 01237 428986.

Sandra Mounce, Benefits and Revenues Team Leader, on 01237 428924

To view a job description or to apply, please visit our https://careers.torridge.gov.uk to complete an online application form.

Closing date: 13 July 2025

Interview date: 31 July 2025