Revenues and Benefits Apprentice (x2)
South Hams District Council | West Devon Borough Council
Job id 4917

Western Counties
Salary £17,000 - £17,000 37 hours per week, 24 month fixed term contract

Closing Date 9th of November 2025

---

We have an exciting opportunity for two motivated and enthusiastic individuals to join our Revenues and Benefits team.  If you are looking for an opportunity to make a real difference to the lives of the residents of the South Hams and West Devon and develop a rewarding career, we would love to hear from you!

Successful candidates will deal with all aspects of Council Tax, Benefits and Business Rates working in accordance with statutory regulations and/or discretionary policies.

The role will be varied as you will be dealing with a wide variety of people and ICT systems, being responsible for data input and the processing of information, providing advice and ensuring residents receive accurate bills and correct benefit payments.

You will work for both South Hams District Council and West Devon Borough Council.  You will be supported in the workplace by other team members and your mentor, at first in office at either our Tavistock or Totnes offices, and then working from home, with the use of Microsoft teams with the occasional requirement to attend in office meetings.

Alongside your role in the Revenues and Benefits team you will be working to complete the Level 4 Revenues and Welfare Benefits Practitioner Apprenticeship qualification through the Institute of Revenues, Rating and Valuation (IRRV). On successful completion of the apprenticeship, you will also be awarded the Certificate of Local Taxation, Revenues and Welfare Benefits (Tech IRRV).

The apprenticeship will take approximately 18 months to complete through a blended approach combining virtual training days, online webinars, work shadowing and workplace mentoring.

What we need from you:

• A good standard of education to GCSE level including minimum Grade C/4 in English and Mathematics or equivalent.
• A ‘can-do’ attitude and eager to learn.
• Ability to work accurately and quickly with high attention to detail.
• Excellent communication skills both on the telephone and in writing.
• Good with numbers and proficient in the use of ICT systems.

Upon successful completion of the apprenticeship, there may be an opportunity to secure permanent employment in the Revenues and Benefits team.

A satisfactory basic disclosure check and check of employment history will be required before appointment.

For an informal discussion or for further details about the role, please contact Allison Lewis, Systems & Support Team Leader on Allison.Lewis@swdevon.gov.uk

Closing date: Sunday 9 November 2025

Interviews will be held week commencing 17 November 2025.

For more information and to apply, please visit our Jobs Website

For more information about apprenticeships, please visit our Apprenticeships website:  https://www.southhams.gov.uk/recruitment/apprenticeships

 

Role Profile