We are looking for enthusiastic and positive individuals to work as part of our friendly Revenues Team. You will be involved in all aspects of the billing, collection, and recovery of Council Tax, including maintaining computerised records, chasing unpaid debt, and providing advice and support to customers through various channels in order to support with debt resolution.
This role will be working with our partner council Horsham District Council & your place of work will be the Horsham District Council offices.
We welcome collaborative thinkers, excellent communicators and people who are enthusiastic to develop skills across a broad section of the service. You will be committed to supporting our residents and be able to demonstrate a clear customer focus with well-developed customer service skills.
For further enquiries or an informal chat please contact Gina Drury 01908 252069.
Interviews will be held 19 & 21 August 2025.
Key responsibilities
· Updating the Council’s Council Tax billing system to ensure that bills issued are correct and in accordance with the appropriate regulations, legislation, and guidance.
· Undertake all necessary duties for the efficient billing, collection, and recovery of the Council Tax.
· Liaising with stakeholders, including enforcement agencies, employers for attachments and other Council departments where required.
· Understand and meet the needs of our customers and identify and signpost customers in need of debt management or other advice.
· Communicating with customers via phone to discuss and negotiate payment options.
Ideal Candidate
Please note, should be offered the role, as part of the pre-employment checks a basic DBS will be actioned for you and BPSS checks including three-year worth of references.
Milton Keynes City Council Benefits
In addition to your salary, we offer a range of benefits including:
· Great holiday benefits – most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
· Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
· A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
· Access to an award-winning employee benefits programme that includes health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
· Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.
· Blue Light Card – employees working within social care can qualify for an additional range of discounts from national retailers and local business.
Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
To Apply: For more information and to apply online, visit our website at https://www.milton-keynes.gov.uk/jobs-careers
Salary range: £27,711 to £30,060
Hours: 37 full time
Closing Date: 1 August 2025
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