Shared Services Senior Officer
East Staffordshire Borough Council
Job id 4984

West Midlands
Salary £28,598 - £31,022 £28,598 to £31,022

Closing Date 18th of November 2025

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We have an exciting opportunity to join our high performing Benefits Team at East Staffordshire Borough Council.  As we prepare for the imminent launch of a new integrated Revenues & Benefits system, we are seeking an enthusiastic and motivated professional to play a key role in delivering high quality Benefits services to our residents.   

This is a fantastic opportunity for individuals with experience in Benefits administration who are looking to further develop their career and contribute to the delivery of a modern, efficient and customer-focused service.  

This role will provide hands-on experience in: 

• Processing and assessing Housing Benefit and Council Tax Support claims in line with current legislation and local policy
• Managing caseloads effectively and meeting statutory deadlines 
• Communicating clearly with customers, colleagues and stakeholders both verbally and in writing 
• Investigating and resolving complex benefit queries and overpayments
• Using regulations to support accurate decision making and reporting
• Supporting the implementation of new systems and working methods
• Contributing to service improvements and helping deliver an efficient, customer-focused service 
• Demonstrating strong organisational and problem-solving skills whilst working under pressure.  

If you’re passionate about making a difference and looking for the next step in your career, which will help to build a strong foundation for your future, this role is the perfect fit and we would love to hear from you. 

As an employer East Staffordshire Borough Council also offer a great package of benefits including: flexible working; generous annual leave; opportunities for office-based (at the Town Hall, Burton upon Trent, DE14 2EB) and home-based hybrid working; free car parking and access to the local government pension scheme. 

Appointment will be subject to a satisfactory Basic Level Disclosure & Barring Service check.

Please click on the link below to apply:-

https://eaststaffsbc.wm-jobs.co.uk/members/modules/job/detail.php?record=224