Local Taxation Payment Officer
Exeter City Council
Job id 5000

South Wales and South West
Salary £27,254 - £28,598

Closing Date 9th of December 2025

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About you:

You are organised, accurate and confident working in a busy, finance-based environment. You have experience of handling payments and resolving customer account issues, and you understand the importance of security and confidentiality when managing financial and personal data. You communicate clearly and calmly with customers and colleagues, even in challenging situations. You are comfortable using financial systems and spreadsheets, work well under pressure and meet deadlines reliably. You hold GCSEs in English and Maths at grade C/4 or above.

 

About the role:

You will help maintain the Council’s income collection service for Council Tax and Business Rates, ensuring payments are received, recorded and processed correctly. You will set up and monitor direct debits, prepare refunds, trace missing payments and resolve account anomalies. You will contact customers to agree payment arrangements and provide advice on payment options. The role involves close attention to detail, teamwork and a commitment to excellent customer service. Appointment is subject to standard pre-employment checks, including a Standard DBS check.
 

About the team:

You’ll be joining a newly structured Local Taxation team at an exciting time of change. The service is being modernised to strengthen resilience, improve digital systems and provide an even better experience for residents and businesses across Exeter. As part of this team, you’ll play a key role in ensuring the Council’s income is collected and recorded accurately.

 

What next?

If we sound like the right fit for you and you feel like the right fit for us we would welcome your application. Please click on the Apply button at the bottom of this page.

Alternatively if you would like to find out more about the post, the team or working with us at the Council please contact Karen Holmes, Council Tax Manager at karen.holmes@exeter.gov.uk

We reserve the right to close any vacancy before the closing date if enough applications are received.

 

Our commitment

At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.

To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.

We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.