Recovery Officer
Shropshire Council
Job id 5078

West Midlands
Salary £28,598 - £31,022 Permanent, 37 hours per week

Closing Date 25th of May 2026

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Our vision is - Shropshire living the best life

Shropshire Council is a unitary authority which serves the rural county of Shropshire. One of the most important things about working here is the knowledge that you’re working to help others and the real sense of achievement and purpose that brings.

The people of Shropshire are rightly proud of their county’s assets, its natural beauty, its history, its diverse economy, its vibrant culture.

About the Revenues and Benefit Service

Shropshire Councils Revenues and Benefits Service is undergoing an exciting transformation.
We are looking to recruit into a number of key roles in order to reinvigorate and redesign the support we offer to the Council and the residents of Shropshire.

The teams are moving to a new hybrid way of working with a requirement for both home and office work, to create a professional culture that aligns with a proper home life working balance.

What we do
The Revenues and Benefits service sits within Finance. The Revenues and Benefits Service provides a wide range of services on behalf of the Council that affect the lives of every household and business in the county as well as the many customers paying for the services provided by the whole of the Council.
The Revenues and Benefits Service provides the following statutory services:
 

• Council Tax billing, collection and advice. This includes assessment of Council Tax liability, discounts and exemptions for over 152,000 properties and collection of around £284 million per annum
• Non-Domestic Rates billing, collection and advice. This includes assessment of business rates liability, reliefs and exemptions for over 12,500 business premises and collection of over £90 million per annum
• Assessment and Payment of Housing Benefit and Council Tax Support to over 20,000 claimants
• Discretionary Housing Payments

About the role
We are looking to appoint 5 FTE Recovery Officers.

The main purpose of the posts is to take effective collection and enforcement action in respect of outstanding Council debt, taking into account relevant legislation, Council policy and performance targets with the objective of providing a responsive, efficient, high quality and customer focussed approach, in order to maximise collection rates.

About you
Ideally you will have a background in council tax although training will be provided.

Key skills are

• Numeracy
• IT
• Accuracy
• Legislation
• Dealing with customers
   

Benefits
We value our employees and offer staff rewards and plenty of opportunities for personal development, apprenticeships and career progression including:

• Generous annual leave commencing at 28 days increasing with service to 33 days (pro rata for part time). With additional annual leave purchase policy.
• Access to a benefits platform with a wide range of retail discounts and salary sacrifice schemes (cars, bikes, AVCs)
• Employer contribution Pension Scheme Shropshire County Pension Fund
• Supportive carers and parental policies (maternity, paternity, adoption leave, special leave)
• Many opportunities for flexible and agile working, we offer a hybrid model of working to promote flexible working around personal and family commitments.
• Access to counselling and occupational health services
• Staff networks

How to apply and to find out more
Recovery Officer – Shropshire Council

We would love to get to know you more so please give us a call if you would like to discuss this role or our team.
Liz Entwistle on 01743 256107 or e-mail liz.entwistle@shropshire.gov.uk