Location: Bedfordshire / Hybrid – 1 day in the office per month
Business Smart Solutions is pleased to be working exclusively with a local authority in the East of England, recruiting for two ‘Revenues & Benefits Officers’.
Roles are offered on a remote basis with the understanding you may be asked to work from the office 1 day per month and initially for the first few days for training & set-up.
About the role
- To process all claims for Housing Benefit and Council Tax Support in accordance with relevant primary and secondary legislation, Verification framework, guidance, case law, and best practice.
- To determine Council Tax liability in accordance with relevant primary legislation and case law
- To have and maintain a working knowledge of the Local Government Finance Act 1992 and case law
- Determine and award discounts and exemptions in accordance with primary legislation and case law
- Gather information, explain decisions, and provide advice to the public and their representatives by email, letter, and telephone regarding council tax liability
- To deal with telephone enquiries both internal and external, in a polite and professional manner, remaining customer orientated at all times and ensure that appropriate response is given within set guidelines and targets.
Requirements
- A minimum of 3 years Revenues or Benefits experience
- Be a skilled Civica OpenRevenues user
Benefits
- Local Government Pension Scheme
- General Annual Leave Entitlement
- Flexi-scheme
If you would like to know more about this role, contact Chris Sharratt or Ben Moreton for an informal chat on 0204 529 1139.
To apply for this vacancy, vist - https://zrec.eu/RzIKX?source=CareerSite
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