Revenues & Benefits Systems & Compliance Lead Officer
West Lancashire Borough Council
Job id 5128

Lancashire and Cheshire
Salary £44,075 - £47,181

Closing Date 31st of August 2026

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Why Us?

It's an exciting time to join West Lancashire Borough Council as we continue to deliver our ambitious vision for the borough and modernise the way we provide services to residents and businesses.

We're looking for people who are passionate about making a difference, embracing change and helping shape the future of local government services. Our values of putting customers first, taking responsibility, working together and being positive and adaptable underpin everything we do.

Your Role

This is an exciting opportunity to take on a key leadership role within our Revenues & Benefits Service.

As Revenues & Benefits Systems & Compliance Lead Officer, you will be the Council's lead specialist for Revenues & Benefits systems, ensuring the technology, processes and controls that support vital statutory services remain compliant, resilient and fit for the future.

You will lead the development, configuration and optimisation of our Revenues & Benefits systems, supporting the delivery of Council Tax, Business Rates, Housing Benefits and Council Tax Support services. Working closely with colleagues, software suppliers and ICT teams, you will drive continuous improvement, lead system developments and play a key role in shaping how services are delivered in the future.

This role offers the opportunity to:

• Lead on legislative and system changes from concept through to implementation.
• Shape and influence future service delivery through technology and innovation.
• Drive digital transformation and process improvement initiatives.
• Act as the Council's technical expert and key point of contact for Revenues & Benefits systems.
• Lead and develop a small technical team.
• Build strong relationships with colleagues, suppliers and external partners.
• Deliver projects that make a real difference for residents, businesses and staff.

You will also oversee critical activities including annual billing, system upgrades, performance reporting, compliance monitoring and business continuity planning, ensuring statutory services continue to operate effectively and efficiently.

About You

We're looking for a motivated and forward thinking professional who combines technical expertise with strong leadership skills and a passion for service improvement.

You may already be working as a Systems Lead, Technical Officer, Team Leader or senior Revenues & Benefits professional and be ready for your next challenge.

You will bring:

• Significant experience within a Revenues & Benefits environment.
• Strong knowledge of Council Tax, Business Rates, Housing Benefits or related services.
• Experience of managing, configuring or supporting business critical systems.
• The ability to translate legislation, business requirements and technical changes into practical system solutions.
• Experience of analysing data and producing meaningful management information.
• Strong problem solving skills and a continuous improvement mindset.
• Excellent communication and stakeholder management skills.
• Experience of developing procedures, guidance and training materials.

An IRRV qualification or equivalent would be advantageous; however, we welcome applications from candidates with relevant experience and a commitment to ongoing professional development.

Why This Role?

This is more than a systems role.

It's an opportunity to:

• Lead a critical service area.
• Influence strategic decision making.
• Drive innovation and transformation.
• Develop your leadership and technical expertise.
• Work with experienced and supportive colleagues.
• Make a visible impact across the organisation and within the local community.

What's in it for You?

We offer a competitive package including:

• Competitive salary.
• Generous annual leave entitlement.
• Local Government Pension Scheme.
• Flexible working arrangements.
• Learning and development opportunities.
• Health and wellbeing support.
• A supportive and collaborative working environment.

 

Next Steps

Closing Date: 31st August 2026

Shortlisting: TBC

Interview Date: TBC

Interview Format: Face-to-Face Group Assessment and Interview