Revenues & Benefits Systems & Compliance Lead Officer
West Lancashire Borough Council
Job id 5128

Lancashire and Cheshire
Salary £44,075 - £47,181

Closing Date 19th of July 2026

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Why Us?

It’s an exciting time to join West Lancs as we deliver our ambitious Vision and Priorities for the borough. With a focus on environmental sustainability, generating economic prosperity, supporting inclusive and healthy communities, and ensuring a financially resilient Council, we’re looking for great people to help shape what comes next.

You’ll be joining an organisation that puts its customers first, takes responsibility, and works together with a positive, can-do attitudealways looking for better ways to deliver for our communities.

Your Role!

As the Revenues & Benefits Systems & Compliance Lead Officer, you will undertake a a pivotal leadership role at the heart of the service, ensuring the systems and processes that support critical statutory functions remain robust, complaint and high performing.

You will lead on the configuration, maintenance, and continuous development of Revenues & Benefits systems, ensuring optimisation of systems, ensuring they remain stable, compliant with legislative and regulatory requirements, while supporting accurate processing across Council Tax, NNDR, Housing Benefits and Council Tax Support. You will take responsibility for implementing legislative changes, system updates, patches and releases, ensuring all changes are thoroughly tested, documented and communicated to operational teams.

Acting as the key point of contact for all system and technical matters, you will work closely with ICT, software suppliers, and service managers to resolve issues, deliver upgrades, and support ongoing digital transformation.

A key part of the role includes leading critical processes such as year-end billing and annual updates, ensuring successful delivery of statutory functions, including out-of-hours working when required.

The role goes beyond system management, with a strong focus on continuous improvement and transformation. You will analyse system performance, identify risks and inefficiencies, and drive enhancements that improve outcomes for both customers and staff. Ensuring data integrity, audit compliance and the production of accurate and timely management information will be central to your responsibilities.

An important aspect of the role is supporting and developing others. You will lead on the development of training, guidance and working procedures, providing technical advice and ensuring staff are confident and capable in their use of systems. Working collaboratively across services, you will help shape a resilient, efficient and digitally enabled Revenues & Benefits service.

About You!

We are looking for a highly skilled and motivated professional with strong leadership capability and extensive experience within a Revenues & Benefits environment.

You will bring:

• Significant experience working within Revenues & Benefits, with detailed knowledge of Council Tax, NNDR and Housing Benefits legislation
• A strong understanding of systems, configuration, and system-led service delivery
• Experience in interpreting complex technical or legislative changes, translating them into system updates, upgrades, and testing activities
• Proven ability to analyse performance data and producing meaningful management information and reports
• Experience of developing procedures, documentation, and training materials

Ideally, you will also hold an IRRV Technician qualification (or equivalent) and have experience working with a range of ICT systems and software platforms.

You will also demonstrate:

• Strong leadership skills with the ability to manage and motivate a team
• Excellent communication and influencing skills, with the ability to engage stakeholders at all levels
• High levels of organisation, attention to detail, and the ability to manage competing priorities
• Strong problem-solving skills, with the ability to identify risks and implement effective solutions
• A proactive and adaptable approach, with a passion for continuous improvement and driving change

You will be confident working in a fast-paced, high-risk service environment and committed to delivering high-quality, customer-focused outcomes.

What's in it for you?

We’re a friendly and supportive employer, offering a range of benefits to help you balance work and life.

This includes a competitive salary, generous annual leave, flexible working, a strong pension scheme, and support for your development.

If you’re looking for a role where you can learn, grow and make a real impact, we’d love to hear from you.

Click the link below and apply toady:HR-0104-26 Revenues & Benefits Systems & Compliance Lead Officer - Jobs at West Lancashire Borough Council

Alternatively, to arrange an informal discussion about the role, contact Estelle.Dobson@westlancs.gov.uk 

 

Next steps:
Closing date: Sunday 19th July 2026
Interview date: TBC
Interview type: Group Session/Face to Face