Business Rates Administrator
Business Smart Solutions
Job id 5155

West Midlands
Salary £26,000 - £31,000 Full Time, Permanent

Closing Date 31st of August 2026

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Business Smart Solutions is pleased to be working with an organisation based in the Midlands to recruit a Business Rates Administrator on a Permanent basis.

 

About the role
Our client’s rating team is a highly skilled and specialised group, dedicated to providing exceptional Rating and Valuation services to clients in the commercial real estate sector. With an in-depth understanding of the complex rating landscape, their team combines extensive industry knowledge with strategic insights to deliver accurate and insightful assessments.

 

They pride themselves on their ability to navigate changing regulations and market conditions, providing clients with the expertise they need to optimise their property portfolios and minimise their tax liabilities.

 

With a proven track record of excellence and a commitment to delivering results, their rating team is the trusted partner that clients turn to for comprehensive and reliable rating services.

 

Your role will involve, but not be limited to:

• Providing administration assistance in the operational management of a large complex client portfolio or multiple smaller portfolios under guidance from a senior colleague.
• Verification of rates bills issued by billing authorities against data held in the internal Information Management System in respect of properties throughout England, Wales, Scotland and Ireland. Resolving queries where rates bills are not verified, which may involve assistance from a senior colleague.
• Liaising with billing authorities to correct matters relating to occupational changes, changes to the rating list and exemptions and reliefs.
• Ensuring all portfolio movement is actioned appropriately.
• Obtaining information from clients and responding to queries.
• Assisting in delivery accurate reports to clients and senior management.
• Meeting all KPIs as set out in Client Contracts and Service Level Agreements to agreed deadlines and to standards agreed with the Client Director and Line Manager.
• Assisting with Client Monies tasks when appropriate.

 

Requirements

• An understanding of business rate legislation and significant case law.

• Able to compare rate demands etc. to the internal Information Management System for verification and, where demands do not match the Information Management System, able to understand why this is the case.
• Good interpersonal skills in dealings with clients and colleagues and able to present themselves well in meetings.
• Good numeracy skills.
• A basic understanding of the functions of the Client Monies Service.
• Proficient in the use of desktop software and Microsoft Office Suite.
• An ability to recognise opportunities and when it is appropriate to refer to colleagues to progress opportunities for rate savings for clients.
• An ability to recognise when a matter should be escalated to a more senior member of the team for assistance.
• Ability to work on own initiative and as part of a small & wider team.

Benefits

Work-life balance

We understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community.

 

Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.

 

Inclusivity & Belonging

We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging. Our employee resource groups bring together employees and allies with different backgrounds to promote a culture of inclusivity.

 

Health & Wellbeing

We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.

 

Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you – giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our flexible benefits program, as well as a comprehensive menopause support package.

 

Flex your time

To enhance work-life balance, we allow you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day.

We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.

 

Your development

We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.

If you would like to know more about this role, contact Chris Sharratt or Ben Moreton for an informal chat on 0204 529 1139.

To apply for this vacancy, visit - https://zrec.eu/F6FcO?source=CareerSite