Working Arrangement: The position is a hybrid role, with the minimum expectation to be in the Sale Waterside office 1-2 days per week
Interview Type: In Person
SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.
About the Role…
We currently have an exciting vacancy within our Council Tax team to enable us to continue to build on our success. The role is as the first line manager of a fast-paced team, providing day-to-day management of the team and ensuring all targets are met.
You will supervise, prioritise and distribute work to the team as well as checking the quality of their work. This will include having regular supervisory meetings with members of the team to give feedback on performance as well as providing training where appropriate.
You will also need to be able to review decisions/appeals dealing with complex cases and making discretionary decisions and offer legislative guidance. This will involve preparing Valuation Tribunal bundles and court preparation.
The role will also include answering complaints and responding to Data Protection enquiries as well as acting in a supportive role for the Team Leader and deputising in their absence.
About You…
You must have at least 2 years previous experience of working in a Council Tax environment and be willing and able to manage a large team of staff.
You will be IRRV qualified (Full/Tech/Apprenticeship) or have a willingness to obtain this qualification within 12 months, with up-to-date specialist knowledge including with proven experience of dealing with complex cases, including making discretionary decisions, and experience of delivering a difficult outcome to residents in a professional, sensitive but assertive manner.
You will deliver a professional service to our customers and will adhere to the Council’s policies and procedures. You will take ownership of certain tasks and will work to deliver on targets set whilst maintaining a high quality of work. You will also be required to take responsibility for decisions you make and offer advice to the team where needed.
The role is extremely fast-paced and as such you will need to be organised and able to deal with heavy workloads and work under pressure to ensure all tasks are covered whilst supporting and managing the Council Tax team. Excellent communication skills with both staff and customers are a key part of this role.
Additional Information…
This advert may close early if we receive a high number of applications, so please apply as soon as possible.
A DBS check will be required
You will have flexibility in terms of hybrid working at home and in the office
Find Out More….
For the full details of this opportunity and to apply, please visit our website.
If you have any questions or would like an informal chat you can get in contact with the hiring manager, Sarah Barry at Sarah.Barry@trafford.gov.uk or on 0161 912 2248 .
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