Business Rates Manager, Cheltenham/Birmingham
Closing Date 15th of January 2024

GL Hearn - part of the WSP Group
Job id 4565
West Midlands
Closing Date 15th of January 2024

We are WSP - Join us and make your career future ready!


In today’s world it’s important to work for a company that has clear purpose, giving back to communities and supporting what is truly important in the world.

When considering a career move it’s vital to work for a business that is aligned to your values and goals, a place where you can belong. See what WSP stands for in 2023 and beyond…

To find out more about our GL Hearn business click on the following link and discover what awaits you at WSP:  


Your new role, what's involved?


The role will involve undertaking client Rate Payment Management instructions including client liaison, reporting and negotiation with third parties in accordance with the strategic direction and processes of the Business Rates team.

  • Daily operational management of one large complex client portfolio or multiple smaller portfolios.
  • Verification of rates bills issued by billing authorities in respect of properties throughout England, Wales, Scotland and Ireland. Resolving queries where rates bills are not approved.
  • Liaising with clients and with billing authorities to correct matters relating to occupational changes, changes to the rating list and exemptions and reliefs.
  • Obtaining information from clients and responding to queries.
  • Ensuring all portfolio movement is actioned appropriately.
  • The creation and delivery of quality and accurate reports to clients and senior management.
  • The development and maintenance of client relationships, including attendance at client meetings when appropriate.
  • Meeting all KPIs as set out in Client Contracts and Service Level Agreements to agreed deadlines and to standards agreed with the Client Director and Line Manager.
  • Assisting in carrying out one-off audits of historic rate payments.
  • Explaining the functions of the Client Monies service to clients and colleagues and undertaking Client Monies tasks when appropriate.


We'd love to hear from you if you have:


  • A good understanding of the complexities of calculating rate liabilities together with rating appeal and rate relief application processes in England, Wales, Scotland, Northern Ireland, Eire and the Channel Islands.
  • Working knowledge of business rate legislation and case law and able to explain this clearly to clients and junior colleagues.
  • Good interpersonal skills in dealings with clients and colleagues and able to present themselves well in meetings.
  • Excellent negotiating and reasoning skills when dealing with billing authorities, utilising knowledge of business rate legislation and case law to support their requests.
  • Understanding of the importance of accuracy, timeliness and presentation in client reporting.
  • Sound financial and numeracy skills which demonstrate accuracy and financial prority.
  • A complete understanding of the functions of the Client Monies Service and the requirements of RICS Rule 8 Protecting Client Money.
  • Proficient in use of desktop software and Microsoft Office Suite, particularly Excel. Able to apply intermediate formulas to manipulate data


What's in it for you?


  • Work-life balance?

WSP recognises that work is only one part of your life and making time for other things is important – whether that’s for your families, friends, or yourself.

Our hybrid working policy allows the flexibility to work from the comfort of your own home as well as collaborating in our contemporary offices across the UK.

  • Inclusivity & Diversity?

We want our people to achieve rewarding careers, bringing their whole selves to work. We celebrate integrity and treat people with respect, supporting each other and embracing diversity to create a culture of inclusion and belonging at WSP.

Our employee resource groups VIBE (LGBTQ+ employees), CREED (Championing Racial Equality and Ethnic Diversity) and our Gender Balance Group, in tandem with WSP’s Neurodiverse Community Group, WSP Connect Group (visible and non-visible disabilities) help us promote the right environment for you to reach your full potential.

  • Health & Wellbeing?

We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.

Med24 gives you and your family unrestricted telephone access to an NHS doctor where you can call day or night or have a face-to-face video consultation.

  • Flex your time?

For improved work life balance, WSP offers the “WSP Hour” which enables you to take one hour per day to do as you wish and make up the time earlier or later that day. We also offer part time and flexible working arrangements plus the option to flex your bank holiday entitlement to suit you.

  • Your development?

We appreciate that development and training is important to you and that’s why we have a supportive environment that invests in your development, whether that’s chartership, training or mentoring.


Apply now and be the future of WSP!  



Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.

Please note WSP reserves the right to close the vacancy before the advertised closing date.

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