We are looking for enthusiastic and positive individuals to work as part of and to provide support, training and mentoring to, a team responsible for the administration and processing within the Revenues Service.  

The Council Revenues and Benefits Service is responsible for Billing, Collection and Recovery of Council Tax, Business Rates and Housing Benefit Overpayment & Sundry Debt.

We welcome collaborative thinkers, excellent communicators, enthusiastic to work in conjunction across sections and can demonstrate a clear customer focus with established customer service skills balanced with effective service delivery.

We are looking to appoint multiple positions to permanent, primarily, full time posts across our Council Tax Billing, Collection, Recovery, Business Rates teams at 37 hours per week, Monday to Friday, with the positions to be based at Howden House.

We currently operate a hybrid working pattern with the expectation of a minimum 20% attendance in office. 

For this role you will need a range of skills and experience, and including:

• Experience and in-depth working knowledge of Council Tax, Housing Benefits Overpayment & Sundry Debt and Business Rates.
• Experience and knowledge of accurate Billing, Collection, Recovery across teams and various income streams.
• Experience of the collection and recovery of a range of local authority debts and a detailed knowledge of maximising revenue throughout the recovery cycle
• Excellent I.T. skills. There is a requirement to be familiar with Revs&Bens processing systems and Microsoft Office 365 applications particularly Excel and Word.
• Experience and knowledge of a customer focused approach to service delivery, balanced with the needs of the service users.
• Experience of dealing with internal & external customers via all available communication channels.

We are investing in our workforce and are promoting opportunities to our under-represented groups.  We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

All successful candidates will be required to complete a Basic DBS check.

Please read the job description and person specification carefully before completing an application and submit prior to the closing date. For further information about the role you may contact Nicole.Clayton@Sheffield.gov.uk or Zoe.Richardson2@Sheffield.gov.uk

If you have the necessary skills, knowledge, and experience to join our team we would like to hear from you as it’s a great time to join us and we welcome your application!

We do not accept CV's. To apply please click the link below:

https://ce0369li.webitrent.com/ce0369li_webrecruitment/wrd/run/ETREC179GF.open?WVID=658647Iqms&VACANCY_ID=344117UWP2