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We are looking for enthusiastic and positive individuals to work as part of our friendly Revenues Team.

You will manage the billing, collection, and recovery of Council Tax, ensuring compliance with regulations and providing support to our community's most vulnerable members.

We welcome collaborative thinkers, excellent communicators and individuals who are eager to develop a broad range of skills within our service.

Your commitment to supporting our residents and your strong customer service skills will be essential in this role.

For more information or an informal chat please contact Sophie Hunt, 01908 2523722 or Jack Haines, 01908 252745

Interviews will be held 30 & 31 July 2025.

Key responsibilities

· Updating the Council’s Council Tax billing system to ensure that bills issued are correct and in accordance with the appropriate regulations, legislation, and guidance.

• Offer advice and guidance to customers on all aspects of Council Tax, including discounts and exemptions.

· Undertake all necessary duties for the efficient billing, collection, and recovery of the Council Tax.

· Liaising with stakeholders, including enforcement agencies, employers for attachments and other Council departments where required.

· Understand and meet the needs of our customers and identify and signpost customers in need of debt management or other advice.

· Communicating with customers via phone to discuss and negotiate payment options.

Ideal Candidate

• Experience in administering Council Tax accounts is preferred
• Flexible and willing to adapt to change in a busy and demanding environment
• Proven Customer Service experience
• Proven experience in debt negotiation
• Proficiency in Microsoft Office 365 applications, including Excel and Word.
• Experience of using NEC Northgate System
• Strong communication skills across various channels.
• Capable of meeting challenging deadlines.
• Ability to undertake repetitive and high-volume tasks whilst maintaining attention to detail and accuracy

 

Please note, should be offered the role, as part of the pre-employment checks a basic DBS will be actioned for you and BPSS checks including three-year worth of references.

Milton Keynes City Council Benefits    
    
In addition to your salary, we offer a range of benefits including:  

  

· Great holiday benefits – most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.   

· Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.   

· A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.  

· Access to an award-winning employee benefits programme that includes health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.   

· Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.  

· Blue Light Card – employees working within social care can qualify for an additional range of discounts from national retailers and local business.   

  

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.     

    

    

To Apply:      For more information and to apply online, visit our website at https://www.milton-keynes.gov.uk/jobs-careers       

    

Salary range: £27,711 to £30,060    

    

Hours: 37 full time    

Closing Date: 20 July 2025   

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