An exciting opportunity has arisen for an experienced Benefits Officer to join our Exchequer team.

Working as part of our busy Benefits team, you will provide support and guidance to customers over the telephone and in person, advising on all benefits related queries and issues.

You will also assess and process applications for Housing Benefit, Council Tax Support and changes of circumstances, ensuring the information in the Civica system is accurate and up to date.

With a minimum of three years’ experience, you will be fully proficient in the assessment of Housing Benefit and Council Tax Support applications and have good, detailed knowledge of the current legislation.

With proven experience of dealing with customer enquiries, including those of a complex nature, you will also have excellent interpersonal, communication and customer service skills, with the ability to work as part of a busy team to deliver a great Housing Benefit and Council Tax Support service to our residents.

Good organisational, administration and IT skills are a must, along with the ability to work unsupervised to meet deadlines.

The position is hybrid working, offering home working with the requirement to work at the Council Offices on a weekly rota basis.

For an informal conversation about this role, please contact Vanessa Harris on 01376 557859.

Why choose Braintree District Council?

Braintree is an ambitious and dynamic Council and is becoming one of the fastest growing Districts in the East of England with three growing towns, London just 45 minutes away and the District located directly between the international transport centres of Stansted Airport and Harwich and Felixstowe International Ports. We have a deserved track record for delivering and a strong reputation within the business community.

Braintree District Council is a great place to work. We pride ourselves on our creative and innovative approach, which is led by our employees, and are committed to having an engaged workforce who understand our strategy and how they can help deliver it. Our people see the difference they make and how the work they do actively contributes to and encourages positive change in the local community.

We also offer some great benefits, including:

• Flexible working
• Hybrid working arrangements are available in this role (home/office based) subject to business need
• Local government pension scheme
• Learning and development for all employees
• Employee discounts at local businesses
• Employee recognition schemes
• Extensive health and wellbeing programmes, including discounted gym membership

To apply, visit https://ce0144li.webitrent.com/ce0144li_webrecruitment/wrd/run/ETREC179GF.open?WVID=889743G1EE&VACANCY_ID=387664KRoj

Closing date for receipt of completed applications: Midnight on Monday 15th September 2025