All about the Role

The Revenues and Benefits service has a vital role in the billing and collection of Council Tax, Business Rates, and assessment of Benefits. We currently have an opportunity to join our team as a Revenues and Benefits Senior Systems and Support Officer.

You will ensure the delivery of efficient and effective systems provision and software applications in order to support the Revenues and Benefits teams in Shared Transactional Services. You will take a lead on the technical and complex aspects of the team and support the maintenance and control of the relevant computer systems used by the different teams within Revenues and Benefits. You will also be required to provide technical advice and guidance in respect of the collation of government and other statutory returns and identify developments in the system, usually from new releases, that could provide more efficient and effective service delivery.

All about You

• Experience working within a Revenues and Benefits department using the MRI One Revenues and Benefits system. Alternative relevant experience on other equivalent revenues systems will be considered.
• Good understanding of the main rules and guidance within Revenues and Benefits.
• Ideally you will also have experience and competency in the use of databases and methods of data extraction e.g. SQL, Access reports, using excel to manipulate and present statistical data to non-technical users.
• Ability to identify improvements in processes and provide new solutions to existing processes that improve efficiency and customer experience.

All about our Benefits 
We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme… 

• Access to a range of benefits via Vivup, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes 
• Buy up to 10 days additional annual leave (pro-rata)  
• Access to car lease scheme 
• Take your bank holidays flexibly to better suit your personal circumstances 
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings 
• Access to development opportunities including apprenticeships to support your personal and professional growth 
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day 
• Access to our equality, diversity and inclusion network 
• Opportunities to receive Employee Recognition Awards 

All about our Commitments 
We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success. 

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact pccrecruitment@peterborough.gov.uk  we will work with you to meet your needs. 

Appointment to this post will be subject to the outcome of an Standard Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

To apply 

Senior Systems And Support Officer - Peterborough City Council Careers