The Metropolitan Borough of Walsall is an historic area located within the West Midlands. Walsall Council is offering an exciting opportunity to join our award-winning Housing Benefits service where staff are Pursuing Excellence to provide an exceptional customer experience. Demonstrating respect, honesty and accountability you will embody our core values and drive excellence for our residents and communities.

Working as a Subsidy Officer within the Customer Engagement Directorate, you will play a fundamental role in producing, implementing and reviewing a robust subsidy strategy. Your role will include the following:

• Assisting delivery of a professional, high-quality service

• Regular production of statistical data relating to performance and expenditure

• Reviewing Housing Benefit case histories to ensure accuracy and subsidy maximisation

• Facilitating internal and external audit utilising specialise knowledge

The successful candidate will be motivated and detail-oriented, supporting the Finance Team Leader with the Housing Benefit subsidy grant claim and contributing to continuous service improvement. We are looking for an empathetic, flexible, pro-active individual who has an excellent knowledge of/ability to interpret Housing Benefit and Council Tax Support legislation.  You will have a desire for continuing professional development and evidence of working with others to drive service improvement.

The post will require hybrid working which includes both home and office-based working.

Our team’s core hours are as follows:

• Monday to Thursday 8.45am to 5.15pm
• Friday 8.45am to 4.45pm
• Work outside core hours will be inevitable from time to time.

View Job Description and Employee Specification

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them.  Please see our Information for Applicants leaflet for further information.

We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.

For further reasons to join us, please visit: https://go.walsall.gov.uk/employee-benefits 

Closing date: 3rd November 2025.

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers.  The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

For this role the successful candidate must undergo a Baseline Personnel Security Standard (BPSS) check.  BPSS is the minimum standard to ensure the identify and integrity of an employee who has access to official information using secure networks linking central governments and local authorities.  A BPSS check involves four main elements; Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).

Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and adults entrusted to our care and it is our expectation that all staff will share this commitment. Completion of an enhanced Disclosure & Barring Service (DBS) check is a requirement.

Click here to apply.