Main Purpose of Job:
To assist in the billing, collection & recovery of Council Tax/Business Rates, ensuring Council Tax /Business Rates income is received promptly & efficiently.
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Key Responsibilities:

• To administer and process all types of business rates billing and recovery functions, within agreed targets, including the negotiation of payment arrangements and the monitoring of subsequent recovery.

• To deal with customer correspondence and enquiries in person, by email, by telephone or by letter, providing an excellent, polite and courteous public service at all times.
• To deal with reports and other general tasks that are the responsibility of the Revenues Department.

• To liaise with all departments of the council/ARP, government departments, external bodies such as Debtors, Bailiffs, Enforcement Agents, Valuation Office and members of the general public.
• To process all types of Council Tax or Business Rates enquires by operating various IT systems within targets set at any time.
• To be familiar with and keep own knowledge up to date regarding Business Rates legislation, process, procedures and policies.
• Liaise closely with all Revenues and benefits staff to ensure a smooth and seamless service to the public.
• Assist the council’s representative at court if required.
• To handle telephone queries from members of the public and other stakeholders
• To perform to the standards and behaviours of ARP’s operational values and encourage others to do so.
• To undertake any other duties as may reasonably be required and compatible with and/or arising from those listed above or directed by a Head of Service.

For more details, please vist: Revenues Officer - NDR Ref: A03-25 - Breckland Council