About you:

You have strong communication and negotiation skills, with the confidence to make decisions and handle complex cases professionally. You are well organised, accurate and able to manage competing priorities while maintaining fairness and empathy. You are experienced in using Microsoft Office 365 and have a working knowledge of Council Tax legislation and procedures. You hold GCSEs in English and Maths at grade C/4 or above and a Level 3 qualification such as IRRV Technician or equivalent.

About the role:

You will provide a customer-focused Council Tax service, ensuring that billing, collection and recovery processes are carried out accurately and in line with legislation. You will make liability decisions, process refunds, manage payment arrangements, and help ensure income is maximised through effective recovery. The role also involves handling customer enquiries across multiple channels and supporting continuous service improvement. Appointment is subject to standard pre-employment checks, including a Basic DBS check.

About the team:

You’ll be joining a newly structured Local Taxation team at an exciting time of change. The service is being modernised to strengthen resilience, improve digital systems and provide an even better experience for residents and businesses across Exeter. You’ll work alongside colleagues who value teamwork, accuracy and good communication to deliver a fair and responsive Council Tax service.

What next?

If we sound like the right fit for you and you feel like the right fit for us we would welcome your application. Complete the application form at jobs.exeter.gov.uk.

Alternatively if you would like to find out more about the post, the team or working with us at the Council please contact Karen Holmes, Council Tax Manager, at karen.holmes@exeter.gov.uk

We reserve the right to close any vacancy before the closing date if enough applications are received.

Our commitment

At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.

To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.

We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.