About you:

You are an experienced and confident communicator who can handle complex situations with tact and professionalism. You manage competing deadlines and priorities effectively, using sound judgement to balance accuracy with urgency. You understand the importance of providing a fair, consistent and customer-focused service. You are confident using Office 365 applications and revenues systems such as Capita One. You hold GCSEs in English and Maths at grade C/4 or above, a Level 3 qualification such as IRRV Technician or equivalent, and a full driving licence with access to a car.

About the role:

You will play a key role in ensuring the accuracy of Exeter’s business rates and council tax property base. You will issue bills, review reliefs and exemptions, inspect properties, and liaise with the Valuation Office Agency to confirm valuations. You will also support recovery activity and assist with system testing when required. This role combines desk-based and site inspection work and helps ensure that income due to the Council is billed, collected and recovered correctly. Appointment is subject to standard pre-employment checks, including a Basic DBS check.

About the team:

You’ll be joining a newly structured Local Taxation team at an exciting time of change. The service is being modernised to strengthen resilience, improve digital systems and provide an even better experience for residents and businesses across Exeter. Within this team, your inspection work will directly support accurate billing and ensure that the Council’s property records are up to date and compliant.

What next?

If we sound like the right fit for you and you feel like the right fit for us we would welcome your application. Complete the application form at jobs.exeter.gov.uk.

Alternatively if you would like to find out more about the post, the team or working with us at the Council please contact Karen Holmes, Council Tax Manager, at karen.holmes@exeter.gov.uk

We reserve the right to close any vacancy before the closing date if enough applications are received.

Our commitment

At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.

To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.

We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.