Job Introduction

Job Title: User Testing & Configuration Officer

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.   Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. 

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The Role:

• In the role of User Testing & Configuration Officer you will manage and configure key software systems for Transactional Services, ensuring they run smoothly and meet operational needs. 
• Yoiu, the User Testing & Configuration Officer will plan and carry out user acceptance testing, including writing test scripts, analysing results, and reporting issues to senior managers. 
• As the dedicated User Testing & Configuration Officer you will update and maintain system data and settings, such as benefit rates, council tax rules, routing rules, and document templates across all environments. 
• Our User Testing & Configuration Officer will work closely with ICT teams and software suppliers, such as NEC, to troubleshoot technical issues, resolve bugs, and maintain system performance. 
• In the role of User Testing & Configuration Officer you will be required to support implementation of software changes to keep systems compliant with legislation, improve workflows, and enhance service delivery
• The User Testing & Configuration Officer will monitor and safeguard financial processes, helping to prevent fraud and protect public funds through accurate system configuration
• You, the User Testing & Configuration Officer will contribute to continuous improvement, identifying opportunities to streamline processes and deliver cost-effective, customer-focused services

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes 
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave  
• Discounted Gym Memberships 
• Employee Volunteering Scheme 
• Medicash 

Next steps:
Closing date: midnight Sunday 4th January 2026
Shortlisting date: Monday 5th January 2026
Interview date: Wednesday 14th January 2026
Interview type: Face to face competency based interview

We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.

If you would like any further information or an informal discussion, please contact Sophie Carpenter visa email Sophie.Carpenter@liverpool.gov.uk