A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. 

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The role:

Liverpool City Council is seeking a highly motivated and experienced Senior Assessment Officer to join our Transactional Services division. This pivotal leadership role oversees the administration of Housing Benefit, Council Tax Reduction, Education Awards, and related schemes. You will lead a team of officers and team leaders, ensuring high-quality, customer-focused service delivery that meets legislative, policy, and performance objectives.

As Senior Assessment Officer, you will play a key part in driving continuous improvement, supporting digital transformation, and maximising income to the Council. You will also contribute to corporate priorities such as social value, equality, and sustainability, and support senior managers with data analysis, reporting, and policy implementation.

Key Responsibilities

• Provide clear, inspiring leadership to teams processing benefit claims and related enquiries
• Ensure accurate and timely processing of claims, renewals, changes of circumstances, and overpayment
• Lead on the implementation of legislative and policy changes
• Monitor and manage performance, quality standards, and customer satisfaction
• Support financial reconciliation and reporting
• Manage complex enquiries, complaints, and appeals
• Promote a positive image of Liverpool City Council through excellent service delivery
• Ensure compliance with relevant legislation, policies, and procedures, including Data Protection and fraud prevention
• Conduct meaningful one-to-one conversations, appraisals, and workforce planning
• Champion equality, diversity, and inclusion in all aspects of service delivery

About You

You will have:

• Experience in a Revenues & Benefits function within a large council
• In-depth knowledge of benefit legislation and welfare systems
• Proven experience in staff management, training, and performance monitoring
• Strong decision-making, communication, and leadership skills
• Commitment to equality, non-discrimination, and customer service excellence
• Educated to A level standard or equivalent, with an IRRV qualification or equivalent experience

Why Join Us?

This is a critical role for maintaining the continuity and quality of service within the Benefits Service. You will have the opportunity to make a real difference to the lives of Liverpool’s residents, support vulnerable people, and help shape the future of our services. The Council offers a supportive, inclusive working environment and opportunities for professional development.

Our offer to you:

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes 
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave  
• Discounted Gym Memberships 
• Employee Volunteering Scheme 
• Medicash 

Next steps:

Closing date: midnight on Monday 12 January 2026
Shortlisting date: w/c Monday 12 January 2026
Interview date: w/c Monday 19 January 2026
Interview type: Faceto Face

We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.

If you would like any further information or an informal discussion, please contact Tom Clarke via tom.clarke@liverpool.gov.uk

Please apply via our website.