Interview method: in person

Interview dates: 16 / 17 April and week commencing 20 April 2026

Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.

This role is subject to:

• Legal right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.

• 2 References - where possible we require 3 years' history.

• BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.  

We are excited to be to recruiting for the role of Technical Officer (Benefits Casework) on the Appeals Team.

The Technical Officer (Benefits Casework) role is an important role in providing assurance that we are operating to regulatory standards, protecting the public purse and putting our residents at the centre of our Benefits Service.    

As a Technical Officer (Benefits Casework) you will manage a varied and sometimes complex caseload of reconsiderations and appeals. You will also represent Manchester City Council at both Housing Benefit and Council Tax Reduction Tribunal hearings, and whilst tribunal attendance is an essential aspect of the role, the number of hearings is typically low, with all staff fully trained and supported.

We are looking for applicants who have the right skills and expertise in Housing Benefit and Council Tax Reduction, but who also demonstrate the potential to grow and flourish on the team. 

Staff can also access the Council’s Flextime Scheme. Subject to business needs staff can work from home the majority of the time. Our homeworking hours start at 6am and finish at 7pm with core hours between 11am and 2.30pm. You can also take a maximum of two days a month as flex leave under the scheme as long as you have made the time in advance. Staff will be expected to attend the office for training, team meetings, or as required. 

For an informal discussion before applying for the role, please contact Rachel Halpin, rachel.halpin@manchester.gov.uk or Nina Jackson, nina.Jackson@manchester.gov.uk 

About the Candidate

The Technical Officer (Benefits Casework) primary responsibilities are:

• Reviewing Housing Benefit and Council Tax Reduction decisions and recommending and applying changes where appropriate.  
• Writing Tribunal Service and Valuation Tribunal Service papers in response to Appeals 
• Presenting cases at Tribunal 
• Feeding back on training, process and policy issues relating to guidance

Recent expertise in Housing Benefit and Council Tax Reduction is a fundamental requirement for this role.  

Please show in your application how you meet the requirements of the Key Behaviours, Skills and Technical Requirements from the Role Profile.  

About Us

We’re the local council for one of the UK’s most vibrant and diverse cities. 

Working for Manchester isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone. 

Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

Benefits we offer 

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. 
• A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum. 
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. 
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. 
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. 
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. 
• Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits. 

Creating an Inclusive Team at Manchester City Council 

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. 

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. 

Guaranteed Assessment Scheme 

We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition

 When You Join Us 

We’re a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email jobs@manchester.gov.uk. 

What we will need from you if you're successful 

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.  

Pre-Employment Checks 

If you are successful in securing a position with us, the pre-employment checks required will depend on the role you’ve applied for, see the top of the advert for details.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. 

Other relevant information 

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. 

For more information about the role and to apply please visit our website.