We have an excellent opportunity for a Recovery Manager to join our Recovery Team here at Wokingham Borough Council, on a full-time, permanent basis.

As Recovery Manager, you will provide strategic leadership for the Council's income recovery operations, maximising collection of Council Tax, Business Rates, Adult Social Care Debt, and Sundry Debt. You'll oversee a team of 14, support in managing a £500k staff budget, and drive recovery strategies that contribute to approximately £220m in annual collections.

This role requires decisive action on debt recovery, robust representation at Magistrates Court liability order hearings, and effective collaboration with enforcement agents, internal stakeholders, and external partners.

You'll plan and monitor service performance while ensuring compliance with statutory duties and supporting vulnerable customers with appropriate welfare advice.

This is a fantastic opportunity for a strategic, resilient professional with management experience and expertise in income recovery/arrears management to join our team.

Key Responsibilities

• Lead and manage the Recovery Team to ensure efficient, effective operational delivery
• Work with the Service Manager – Revenues & Recovery to set objectives and monitor KPIs
• Contribute to policy and procedure development
• Ensure staff training and professional development
• Make informed decisions on recovery strategies to maximise income
• Produce and interpret performance data and reports
• Build strong stakeholder relationships internally and externally
• Maintain timely and accurate workflow following the recovery timetable
• Support and guide Senior Recovery Officers, empowering them to lead confidently

Candidate Requirements  

• Extensive experience in Local Taxation and Sundry Debt recovery
• Strong understanding of relevant legislation and best practice
• Confident, inspiring manager with proven leadership and development skills
• Ability to manage conflicting priorities in a fast-paced environment
• Strategic thinker who plans ahead and drives meaningful change
• IRRV qualification desirable but not essential

Our Area:

Wokingham Borough Council has recently been ranked 2nd most productive council in England by the Impower Productivity Index, recognising our strong performance and efficient use of public money.  

Our Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside. 

We’re home to a range of high performing schools, a host of international businesses and an incredible community. The borough has a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life. 

Click the link below and Apply Today!

Wokingham Jobs

Alternatively, to arrange an informal discussion about the role, contact Becky Mortimer-Browne, Service Manager - Revenues & Recovery via Becky.Mortimer-Browne@wokingham.gov.uk (Strictly no agencies).