Revenues and Benefits Visiting Officer

Grade D £29,542 - £32,046 per annum

Full-time 37 hours per week

We have an exciting opportunity for a Revenues and Benefits Visiting Officer to join our Revenues and Benefits Service. We are looking for an enthusiastic, committed and self-motivated team player who can deliver excellent customer service and help us maintain accurate revenues and benefits records.

In this varied role, you will visit customers and domestic and non-domestic properties to gather and verify information relating to Housing Benefit, Council Tax Support, Council Tax and Business Rates. You will help establish correct liability and entitlement to discounts, exemptions and reliefs, collect supporting evidence and provide general advice to customers.

You will also deliver recovery documents and undertake visits relating to Housing Benefit overpayments, explaining the details to customers and agreeing payment arrangements where necessary. Keeping accurate records, updating our systems and handling sensitive information confidentially will be important parts of your work.

Excellent customer care skills, a flexible approach and the ability to work accurately under pressure are essential. You will need to follow procedures, adapt to changing demands and work effectively as part of a team. The successful applicant will be joining a small, friendly and supportive team working from our Council Offices in Kirkby-in-Ashfield and on customer and property visits.

You will need experience of working in a team and using computer systems. Experience in local government revenues, benefits or a similar environment is desirable but not essential. Please read the job description and person specification carefully before applying.

www.ashfield.gov.uk/jobs-training-and-careers/

To apply, please submit your CV together with a supporting statement outlining how your skills and experience meet the requirements of the role.

If you are interested in this opportunity and would like an informal discussion, please contact Tammy Fox at tammy.fox@ashfield.gov.uk

Closing date: 22.11.2026

Interview date: W/c 30.11.2026